Update the plugin

Hi, Alex!

There was a proposal to update the plug-in, and then entered the data for ftp access. The data received, but the refresh icon turns for several hours. Nothing happens. I decided to remove and reinstall the plug-in, but he fails. Now I’m in a situation that can not be updated plug-in and remove it, I can not. The problem in hosting or plugin?

https://wordpress.org/plugins/featured-video-plus/