Update Not Allowing Subscriptions to View

  • Resolved warrioress

    (@warrioress)


    6 years, 6 months ago

    Hello, I updated the WC PPC plugin the other day and none of my subscribers can access their subscription content. Was working fine before then. I sent you an email. Please respond. Thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Alex3942

    (@alex3942)

    6 years, 6 months ago

    I have the same problem, please fix ASAP.

    Plugin Author Matt Pramschufer

    (@mattpramschufer)

    6 years, 6 months ago

    So sorry the plugin stopped working for you! I have reached out to your support ticket you submitted @warrioress

    @alex3942 can you send me an email at support@pramadillo.com with some more information about what isn’t working for you. I can investigate and see what might be going on for you.

    Thanks

    Plugin Author Matt Pramschufer

    (@mattpramschufer)

    6 years, 6 months ago

    Hey @alex3942 is the plugin working for you? The issue with @warrioress was with this new version, on the premium plugin, it actually checks to see if the users subscription is active and in good standing rather than just if they purchased a subscription product.

    If you are still having issues please open a new thread and/or reach out to support.

    Thanks!

    Alex3942

    (@alex3942)

    6 years, 5 months ago

    Hey, so so sorry for the late reply. No, the update didn’t fix the issue for me. I have just deleted and recreated the page and now its working fine. I guess there was an issue, since the primary page was created in 2016?

    Anyways, all good now, thank you for the awesome plugin. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Update Not Allowing Subscriptions to View’ is closed to new replies.