Thread Starter
John
(@scottfree)
Hi
Since my previous email I got my hosting provider to forcibly remove the contact form plugin folder from the server.
Now I still cannot download and re-install the plugin onto my website from wordpress. I get the following message:
Could not create directory. /usr/www/users/outregybzr/wp-content/plugins/contact-form-7/
Plugin install failed.
Sounds like you might have some file permission issues on your WordPress install – see http://codex.wordpress.org/Changing_File_Permissions. You may need to contact your hosting provider again depending on your level of skill in this area.
Thanks Buzztone.
I am the website administrator and manage the hosting package so I have owner’s access to the ‘console H’.
A forum suggested an issue with the ‘upgrade’ folder on the server and that I should change the permissions to ‘777 recursive’ but this is not safe with regards to security? As owner, I already have ‘read, write and execute’ permissions. They are set as such: Owner=read,write,execute / Group=read,execute / Public=read,execute
On looking around in the website I’ve now discovered that I am unable to upload any new plugins via wordpress. When I try uploading a new plugin, it goes into the ‘upgrade’ folder on the server but does not appear in the ‘plugins’ folder. On the wordpress dashboard, I keep getting the same message:
Downloading install package from https://downloads.wordpress.org/plugin/search.zip…
Unpacking the package…
Installing the plugin…
Could not create directory. /usr/www/users/outregybzr/wp-content/plugins/search/
Plugin install failed.
Please help. Before long, I will have an angry client!
