• Resolved monica01

    (@monica01)


    hello,
    I have to manage a main page called “reserved area” and the “daughter” pages and grant access only to 4 types of roles but the plugin does not recognize the roles allowed and the result is always “user not authorized”.
    On each page I checked the roles allowed but despite this the answer is always the same: user not enabled.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter monica01

    (@monica01)

    What exactly are the capabilities that need to be granted so that these 4 roles can read (only read) the reserved pages?

    Plugin Author Caseproof

    (@caseproof)

    Hi @monica01

    The only capability role needs to have is Read capability in General and Pages tabs in edit roles screen. Do you have these capabilities checked?

    Best

    Thread Starter monica01

    (@monica01)

    Yes,
    each page in wp has a checkmark on the roles allowed;
    While, in GENERAL area of Member plugin I have enabled “reading”.
    In “PAGES” of plugin, I’ve enabled “reading” and “reading private pages”.
    The problem is that it doesn’t always work. I don’t understand what’s bothering it

    Thread Starter monica01

    (@monica01)

    Even disabling related plugins such as redirection, the problem persists

    Plugin Author Caseproof

    (@caseproof)

    The cause of this might be some plugin/theme conflict. Please deactivate all your plugins temporarily except Members to see if this resolves the problem. If this works, re-activate all plugins one by one to see which one causes that issue. You can also switch the current theme to the default WordPress theme temporarily and see if this helps.

    Best

    Thread Starter monica01

    (@monica01)

    This happens: if I log in, I access the profile page, and enter the reserved area. If I click on the reserved area without login, the message appears warning me that I need to be logged in, BUT it won’t let me log in.

    in the restrictions of the “reserved area” page I have given permissions only to the 4 roles that must be enabled…

    Plugin Author Caseproof

    (@caseproof)

    Is this issue related to Content Permissions feature or [members-access] shortcode?

    Did you check if this is not plugin/theme conflict as I asked in previous message?

    You said that user who should have access to protected content sees messages that needs to be logged in, but it won’t let them log in. Are you using any plugin to log in on that page?

    Could you share the screenshots of

    • that reserved area and message that you see
    • WordPress Dashboard > Members > Settings page
    • the page that is protected in WordPress Dashboard

    Best

Viewing 7 replies - 1 through 7 (of 7 total)
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