Unknown Product ID

  • Resolved forkmedia

    (@forkmedia)


    9 years, 7 months ago

    Just tried the free version of the Product Report plug-in and it works great.

    The report listed one item with a Product ID but no Product SKU or Name, It listed this one item as sold for 176.00. I don’t have any products on my site with that ID or price and a search for the ID or the sale total comes up nada.

    Any suggestions about where this outlier came from and how I can find it on my store site?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Potent Plugins

    (@hearken)

    9 years, 7 months ago

    Hey there,
    Is there any chance that a product with the ID in question existed at the time that the order was created and has since been deleted? If so, the order line item and product ID association would still exist in your database and come up in the report, but any product metadata fields (SKU and name) would be blank.

    Thread Starter forkmedia

    (@forkmedia)

    9 years, 7 months ago

    I don’t recall that scenario happening but since the report was for the past year, it’s a possibility that someone else here may have created/deleted a product and an order for that specific product. The price point is what seems most unlikely for a single product on our site. Which, perhaps, is why it was deleted. ; )

    Thanks for the quick response!

    Potent Plugins

    (@hearken)

    9 years, 7 months ago

    No problem!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Unknown Product ID’ is closed to new replies.