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[Resolved] Unknown error when uploading a PDF

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author binarystash01
    Participant

    @binarystash01

    Hi,

    Please paste the text under Booklet->Settings->Server Environment so I can help you diagnose the problem.

    Thanks!

    Edi
    Participant

    @psychosopher

    The server environment is the following:

    Can your server convert PDF files?
    Yes. You’re all set.

    Ghostscript status
    GPL Ghostscript 9.06 (2012-08-08) Copyright (C) 2012 Artifex Software, Inc. All rights reserved.

    Imagemagick status
    Version: ImageMagick 6.8.0-7 2013-04-25 Q16 http://www.imagemagick.org Copyright: Copyright (C) 1999-2012 ImageMagick Studio LLC Features:

    Is uploads directory writable by web server?
    Yes

    Plugin Author binarystash01
    Participant

    @binarystash01

    Hi,

    It is possible that your “uploads” directory is restricted. You may temporarily set the permission to 777 and retry.

    Please also read http://codex.wordpress.org/Changing_File_Permissions.

    Thanks!

    Edi
    Participant

    @psychosopher

    It works with images but not with PDF. I tried also on a server of another host, but encountered the same problem. To clarify: The upload itself works, but to add a PDF to a booklet fails.

    I can give you administrator access to a test installation if you are interested in.

    Plugin Author binarystash01
    Participant

    @binarystash01

    Hi,

    I can check your installation. You may send me the login details by using the “Leave me a message” form on my site http://binarystash.blogspot.com/.

    Thanks!

    Edi
    Participant

    @psychosopher

    I sent you the login details. Thank you!

    Plugin Author binarystash01
    Participant

    @binarystash01

    Hi Psychosopher,

    Thanks for reporting the problem. The bug has already been identified and will be fixed on the next release.

    The next version will be available on March 22.

    Thanks!

    Plugin Author binarystash01
    Participant

    @binarystash01

    Hi,

    Please upgrade to 1.1.2.

    Thanks!

    Edi
    Participant

    @psychosopher

    I tried with a new WordPress installation and version 1.1.6, but it does still not work for me.

    Plugin Author binarystash01
    Participant

    @binarystash01

    Hi,

    If there was an error during PDF upload, there should be a popup that displays something like “Command exited with error code: <error_code>”. What is the error code?

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
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