Unknown error in Chrome

  • Resolved jonasbimsem

    (@jonasbimsem)


    6 years ago

    Hi,

    With the current pandemic I decided to create a virtual tour for my school.
    I created a new tour and when I tried to publish it, it says Unknown error. Check Developer Console.

    My site is up to date and I used the Gutenberg block editor to insert the block into my page.

    EDIT: I tested it and Iphone and Microsoft Edge works but everyone who tries to open it in Chrome gets the same error.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support C S Sultan

    (@sultan00rextheme)

    6 years ago

    Hi, it is a possibility that there is a plugin conflict that is causing this issue.

    What we suggest you do, is conduct unit testing.

    At first, deactivate all plugins except WPVR and test if the tour works on chrome.

    If it does, next start activating other plugins one by one and seeing when the tour doesn’t load.

    Once you identify it, let us know which plugin caused the conflict. We can then give further instructions.

    Thanks.

    Thread Starter jonasbimsem

    (@jonasbimsem)

    6 years ago

    Disabled all the plugins, but still no change 🙁

    Thread Starter jonasbimsem

    (@jonasbimsem)

    6 years ago

    Upgraded to the pro version but still no change 🙁

    Plugin Support C S Sultan

    (@sultan00rextheme)

    6 years ago

    Hi, we are looking into it. We will try to find a solution ASAP.

    Meanwhile, can you e-mail us with a screenshot to support@rextheme.com ?

    Since you upgraded to pro, we will support you via e-mail or live chat.

    This forum is for free users only.

    Thanks for being patient.

    Plugin Author RexTheme

    (@rextheme)

    6 years ago

    Hi,

    As you’ve upgraded to our pro version, you can contact us on our website with your issues.

    This forum is for our free users and we’re not allowed to support the pro users here.

    If you contact us on our live chat or open a ticket on our site, we can surely provide you support there.

    Hope you understand.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Unknown error in Chrome’ is closed to new replies.

  • 5 replies
  • 3 participants
  • Last reply from: RexTheme
  • Last activity: 6 years ago
  • Status: resolved