• Resolved bgrgroup

    (@bgrgroup)


    Plugin is deactivated. When click on uninstall/delete – it says:

    Are you sure you want to delete Progress Planner and its data?

    And when click on OK button – NOTHING happens???

    • This topic was modified 1 year ago by bgrgroup.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Taco Verdonschot

    (@tacoverdo)

    Hey @bgrgroup,

    I’m sorry that’s happening. That’s obviously not as we intended it! We want you to use the plugin because you’re happy with it, not because you’re unable to uninstall it. So let me try to help you here!

    What would be extremely helpful for me is if you would be able to open the console of your browser to see if there are any JavaScript errors there. If you’re using Chrome as your browser, you can do so by Press Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac) to open the console directly. Then please retry removing the plugin to see if that triggers any errors or notifications. If so, please copy/paste them here.

    If you don’t have the time to troubleshoot this problem, an alternative way of removing the plugin is through your host, via a file manager or SFTP. If you want to take that route, navigate to your WordPress installation via the file manager or SFTP. Then go to /wp-content/, and then to /plugins/. You should now see a folder named /progress-planner/. Removing that folder will also delete the plugin from your site.

    If you need any additional help, don’t hesitate to comment on this thread. I’m happy to help!

    Thread Starter bgrgroup

    (@bgrgroup)

    Here is how Console looks after click on Uninstall

    I know that I can remove it by FTP, but how about database traces, If your plugin made new tables or registered some options – they will leave in database!?
    Any way I posted this to help future users if You whant to fix that bug. I’ll remove it after fiew days by FTP.

    • This reply was modified 1 year ago by bgrgroup.
    Plugin Author Taco Verdonschot

    (@tacoverdo)

    Thanks for sharing @bgrgroup! I’ve asked our devs for help, as I don’t have an immediate answer.

    I’ll get back to you asap!

    Plugin Author Taco Verdonschot

    (@tacoverdo)

    We’ve been able to confirm a bug in the plugin which prevents the uninstall. It will be fixed asap.

    Obviously, you don’t want to wait until then, so there’s two ways to go about this. You can manually change the file named ‘uninstall.php’ on line 16, to match this PR: https://github.com/ProgressPlanner/progress-planner/pull/434/files#diff-445f7da6877bb1dda2e959aa7e2bfe91657e7738aca6c2e4337238f612e7865bR16

    Alternatively, you can overwrite the plugin files via FTP, after which you can successfully uninstall Progress Planner. You can find the new files at https://github.com/ProgressPlanner/progress-planner/pull/434#issuecomment-2808561088 by clicking ‘Download the zip’.

    Please let me know if this works for you!

    Thread Starter bgrgroup

    (@bgrgroup)

    I made the second reccomendation and it works for me:
    ===
    Alternatively, you can overwrite the plugin files via FTP, after which you can successfully uninstall Progress Planner. You can find the new files at https://github.com/ProgressPlanner/progress-planner/pull/434#issuecomment-2808561088 by clicking ‘Download the zip’.
    ===
    After overite, the plugin was Uninstaled succesfuly from admin area.

Viewing 5 replies - 1 through 5 (of 5 total)

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