Make sure you deactivate all add-ons you have installed before trying to deactivate Easy Digital Downloads, just in case there is one mis-behaving.
In Downloads > Settings > General, there is an option to delete all data when the plugin is deleted. Check that and then deactivate and delete from the Plugins page.
It will not work, pulls up a blank page.
Enable WP_DEBUG and see if it displays an error message of some kind: https://codex.wordpress.org/WP_DEBUG
I don’t know how to do that sorry, I tried the debug but I don’t know how to read it.
I know how to do that. I don’t know how to do the debug. I don’t know where I would even see the debug log
Please read the guide I sent you first time 🙂
All you have to do is add this to your wp-config.php file:
define( 'WP_DEBUG', true );
Once you’ve done that, uninstall again. It should show an error message on the screen.
Doesn’t show any messages that I see, sorry.
Go to Downloads > Tools > System Info and paste the contents here?
No in this forum, that is private info, I can message you or email you that info. sorry.
Open a private ticket then: https://easydigitaldownloads.com/support
Note, the only remotely private piece of information is the URL.
I have already openned one I never got a reply.
I see your ticket. You opened it today. You just need to be patient 🙂
Please allow at least 24 hours for response times (usually it’s much shorter than that). I will go ahead and hop over to it, but do please be patient in the future. Thanks!
It turned out it was a hhvm issue and not a plugin. It turns out for some odd reason the site will not run in hhvm without edd on. lol
