great support experience

Good day @volkerforster

thank you for taking the time to share your honest feedback!

First, I sincerely apologize that the recommendation has caused confusion on your dashboard.

To clarify how it currently works:

• The plugin adds a suggestion column for YayMail within the WooCommerce email settings area.
• The column header includes a tooltip that states: “This will install the YayMail plugin from WordPress.org.”
• The installation follows the same process as clicking “Install Now” from the Plugins → Add New screen. The difference is that it didn’t redirect the user to the Plugins screen after installed.

That said, we now see that this can still feel like a background action. And, we completely understand your concern: “Authorized” should feel transparent.

Based on your feedback, here’s what we’re actively working on:

1. Adding a clear confirmation dialog before any installation begins, “Are you sure you want to install and activate YayMail?” This will remove any doubt about what happens next.
2. Rethinking the placement and behaviour of recommendations. We’ve noticed that WooCommerce itself (under WooCommerce → Settings → Emails) includes suggestions like WP Mail Logging Plugin, but those only link out externally. We’re considering a similar non‑intrusive approach to avoid any unexpected actions altogether.

As a free plugin, we do include thoughtful recommendations for other useful free plugins from the WP repository, but we agree those should never feel like hidden actions. Your feedback is helping us make that line much clearer. Thank you.

Best regards,

Thuy Nguyen

Hi @volkerforster 👋

we have shipped the new version with a confirmation dialog, along with the option to dismiss the whole column.

We hope this change addresses your concern. And we’d be grateful if you update your rating at your convenience.

Best,

Thuy Nguyen