Hello @thgroup,
Thanks for contacting us.
Could you please give us that file? We would like to test it on our end to debug.
Looking forward to hearing from you.
Thread Starter
thgmk
(@thgroup)
Hello,
It doesn’t matter what sort of file it is.
As soon as it reaches a certain size, it won’t upload.
I can indeed send you a test file that’s causing me this problem. How can I send you this file? By email, perhaps?
Plugin Support
Bruce
(@ninjateamwp)
Hi @thgroup ,
You can send it to us via;
ninjateam.org/support
Regards
Thread Starter
thgmk
(@thgroup)
Hi,
Is there any news on this yet?
Or do you need more information from me?
It’s not urgent, but I am curious.
Perhaps you might be able to find something in your archives, as this isn’t the first time I’ve come across this sort of problem.
Thanks in advance.
Regards.
Hi @thgroup,
Have you sent us that file please?
Thread Starter
thgmk
(@thgroup)
Hi,
Yes, via your support email address.
Didn’t you receive this? Subject: I need support: File Manager Pro – Unable to upload larger files.
Thread Starter
thgmk
(@thgroup)
Hi,
To support@ninjateam.org on Monday at 15h in the afternoon.
Hi,
We don’t know why we can receive your email. We will check it with our team.
In the meantime, please reach out to ninjateam.org/support, please choose a live chat section for prompt support.
I’m waiting for you there. 😀
Good day, @thgroup!
Since we have fixed the issue for you via email, we would like to mark this topic as resolved. 🙂
Please get back to us anytime if you need help.
If you are happy using our plugin, please leave the plugin a review:
https://wordpress.org/support/plugin/filester/reviews/
Your review will motivate us to develop more plugins in the future and have awesome customers like you.
Best regards,
Mia
