Unable to retrieve logs error

  • dev

    (@devksec)


    1 week, 1 day ago

    Hello,

    We have a multisite, with suremail network activated and each subsite has a working connection to gmail (as proved with the test emails being sent).

    On our first weeks report, we found the sites in the stats showed 0 emails being sent. On investigation, it seems emails are being sent but the logging is broken. When viewing it, theres 500 HTTP response error with “Failed to get logs”.

    Reviewing another post, we network-disabled the plugin and then activated individually on each subsite and this then resolved the logging issue and after a test email it now shows in the logs.

    While this now means were missing a week or so worth of logs, it would indicate an issue with setup thats not run on network-level activation compared to individual subsites.

Viewing 1 replies (of 1 total)
  • Plugin Support BSFNamrata

    (@namratabsf)

    6 days, 7 hours ago

    Hello @devksec ,

    Thank you for reaching out and for sharing the details.

    The behavior you described is related to how the plugin currently handles network activation. When the plugin is network-activated, the required tables are not created for individual subsites, which can affect the logging. Activating the plugin separately on each subsite is the correct approach, and I’m glad to hear that this has already worked for you.

    We understand this is not ideal, especially if it caused missing logs earlier. This has been noted, and improvements to this behavior shall be considered for future enhancements.

    Thank you again for reporting this and for your cooperation.
    Please let us know if you have any other questions. We’re happy to help!

    Best Regards,
    Namrata

Viewing 1 replies (of 1 total)

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