Unable to remove Chatbot

  • Resolved quriousmindinfo

    (@quriousmindinfo)


    1 month, 4 weeks ago

    I had installed the AI Chatbot – Jotform plugin, but had to remove it. I have deleted the plugin and also disabled and deleted the account. However the chatbot is still visible in the lower right corner of the website. I have deleted all the chatbot related files and also cleared the website cache, but it is still visible. Please suggest how I can remove it permanently.

    The page I need help with: [log in to see the link]

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  • Plugin Support Owen C.

    (@onurcoskunerjotform)

    1 month, 4 weeks ago

    Hi there,

    Thanks for reaching out! It looks like the chatbot on your website is not coming from the WordPress plugin. Instead, it has been added manually via an embed code in your site’s source code.

    Even if the plugin and account are deleted, the chatbot will continue to appear as long as this embed code is still present on your website.

    To remove the chatbot completely, please locate and remove the Jotform embed code from your website’s source (for example, in your theme files, custom HTML sections, or header/footer scripts). Once the code is removed, the chatbot should no longer be visible.

    view-source:https://www.quriousmind.co.in/?detailPage=true

    Let us know if you still have questions. We’ll be happy to help you here.

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