Support » Plugin: WooCommerce Stripe Payment Gateway » Unable to process this payment

  • Resolved imokweb

    (@imokweb)


    Hello
    I’ve set up stripe, and in the test mode it works just fine, but after adding the live keys I get this
    “Unable to process this payment, please try again or use alternative method.” http://prntscr.com/msx4y2

    “You must add the following webhook endpoint https://……org/?wc-api=wc_stripe to your Stripe account settings. This will enable you to receive notifications on the charge statuses.”

    This is not done yet, besides this is there anything I should do in the stripe account, for all to work?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support rossviviano

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    After you add that webhook, would you mind enabling the logging for Stripe for us? Head to WooCommerce > Settings > Payments > Stripe, and enable Logging (if it is not already enabled)

    Next, please try to make a test order to generate logs.

    After that, please check WooCommerce > Status > Logs, select the latest Stripe from the dropdown at the top right, and click “View”. Then copy the log into your response here so we can see if there are any errors that might help us in troubleshooting the issue.

    Hello
    This is the last log.
    There are 2 more, which pretty much looks the same:)
    Thanks

    2019-03-08T19:53:08+00:00 DEBUG
    ====Stripe Version: 4.1.14====
    ====Start Log====
    customers/cus_EdSQ8KiOfyQMIP/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2019-03-08T19:53:11+00:00 DEBUG
    ====Stripe Version: 4.1.14====
    ====Start Log====
    customers/cus_EdSQ8KiOfyQMIP/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2019-03-08T19:53:20+00:00 DEBUG
    ====Stripe Version: 4.1.14====
    ====Start Log====
    customers/cus_EdSQ8KiOfyQMIP/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2019-03-08T20:19:37+00:00 DEBUG
    ====Stripe Version: 4.1.14====
    ====Start Log====
    customers/cus_EdSQ8KiOfyQMIP/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2019-03-08T20:19:39+00:00 DEBUG
    ====Stripe Version: 4.1.14====
    ====Start Log====
    customers/cus_EdSQ8KiOfyQMIP/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2019-03-08T20:19:56+00:00 DEBUG
    ====Stripe Version: 4.1.14====
    ====Start Log====
    customers/cus_EdSQ8KiOfyQMIP/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    haarhuiswouter

    (@haarhuiswouter)

    Already got a solution to this imokweb?
    Problem seems almost the same, but it still happens to mee after adding the webhook.

    Plugin Support rossviviano

    (@rossviviano)

    Automattic Happiness Engineer

    Hi @imokweb and @haarhuiswouter,

    Let’s make sure that nothing is blocking Stripe from seeing that order information.

    First, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and Stripe and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Plugin Support Mike W

    (@nixiack8)

    Hi @imokweb,

    We have not heard back from you in some time, so I will be closing this thread. If you still have issues please let us know by opening a new thread, and we will be happy to help!

Viewing 5 replies - 1 through 5 (of 5 total)
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