Plugin Support
Ross V. a11n
(@rossviviano)
Automattic Happiness Engineer
Hi there,
After you add that webhook, would you mind enabling the logging for Stripe for us? Head to WooCommerce > Settings > Payments > Stripe, and enable Logging (if it is not already enabled)
Next, please try to make a test order to generate logs.
After that, please check WooCommerce > Status > Logs, select the latest Stripe from the dropdown at the top right, and click “View”. Then copy the log into your response here so we can see if there are any errors that might help us in troubleshooting the issue.
Hello
This is the last log.
There are 2 more, which pretty much looks the same:)
Thanks
2019-03-08T19:53:08+00:00 DEBUG
====Stripe Version: 4.1.14====
====Start Log====
customers/cus_EdSQ8KiOfyQMIP/sources request: Array
(
[limit] => 100
)
====End Log====
2019-03-08T19:53:11+00:00 DEBUG
====Stripe Version: 4.1.14====
====Start Log====
customers/cus_EdSQ8KiOfyQMIP/sources request: Array
(
[limit] => 100
)
====End Log====
2019-03-08T19:53:20+00:00 DEBUG
====Stripe Version: 4.1.14====
====Start Log====
customers/cus_EdSQ8KiOfyQMIP/sources request: Array
(
[limit] => 100
)
====End Log====
2019-03-08T20:19:37+00:00 DEBUG
====Stripe Version: 4.1.14====
====Start Log====
customers/cus_EdSQ8KiOfyQMIP/sources request: Array
(
[limit] => 100
)
====End Log====
2019-03-08T20:19:39+00:00 DEBUG
====Stripe Version: 4.1.14====
====Start Log====
customers/cus_EdSQ8KiOfyQMIP/sources request: Array
(
[limit] => 100
)
====End Log====
2019-03-08T20:19:56+00:00 DEBUG
====Stripe Version: 4.1.14====
====Start Log====
customers/cus_EdSQ8KiOfyQMIP/sources request: Array
(
[limit] => 100
)
====End Log====
Already got a solution to this imokweb?
Problem seems almost the same, but it still happens to mee after adding the webhook.
Plugin Support
Ross V. a11n
(@rossviviano)
Automattic Happiness Engineer
Hi @imokweb and @haarhuiswouter,
Let’s make sure that nothing is blocking Stripe from seeing that order information.
First, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and Stripe and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.
Hi @imokweb,
We have not heard back from you in some time, so I will be closing this thread. If you still have issues please let us know by opening a new thread, and we will be happy to help!
