Hi @collabora,
If it’s the first time you’ve used our new Help Desk you may need to register first of all, as described here:
support.theeventscalendar.com/812859-Accessing-Support
In an ideal world that would not be necessary, but unfortunately a glitch on the side of the platform provider introduced this issue. We’re actively working with them to try and resolve it.
I hope that helps and remember that you can also reach us by email, as noted within the article I linked to above.
Thread Starter
Dean
(@collabora)
I sent email to support yesterday and I haven’t received a response, not even an autoresponse confirming email received.
Thread Starter
Dean
(@collabora)
I’ll give it another 24 hours before I issue a charge-back
Thread Starter
Dean
(@collabora)
I have to move on with my site. Its taking longer to get questions answered about a calendar than it is to build the rest of my site.
Please issue refund before end of business day 10/31
Hi there,
Sorry to hear that Events Calendar Pro did not meet your needs.
To request a refund, please visit our Refunds page and submit your request using the form on the bottom of the page.
https://theeventscalendar.com/knowledgebase/refund-policy/
Thanks,
Sky
Ed
(@erishel)
Hey there,
Since this topic has been inactive for a while, I’m going to go ahead and mark as resolved. Don’t hesitate to reopen or create a new topic if you still need help! 😄
Take care,
Ed 🤟
