“Unable to load lists from MailChimp”

  • Ambyomoron

    (@josiah-s-carberry)


    8 years, 7 months ago

    When I enter the Settings page for WooCommerce, I see the message:
    “Unable to load lists from MailChimp: () . Please check your Settings settings.”
    Furthermore, the link to settings, “https://www.mysite.com/wp-admin/WOOCOMMERCE_MAILCHIMP_SETTINGS_URL” is an non-existent page.
    Otherwise, the functioning of the interface with MailChimp is working correctly and MailChimp reports no errors in the API.

    1) Is this message coming from your plugin?
    2) If so, what could be causing it?

Viewing 15 replies - 1 through 15 (of 18 total)
1 2
  • jguinn

    (@jguinn)

    8 years, 7 months ago

    Having the same problem. Did you find a fix?

    david1974

    (@david1974)

    8 years, 7 months ago

    I have the same problem. API is correct but not way to connect Woocommerce with Mailchimp

    My sistem info is:

    ### Begin System Info ###

    — Site Info

    Site URL: https://aquadepure.es
    Home URL: https://aquadepure.es
    Multisite: No

    — Hosting Provider

    Host: DBH: localhost, SRV: aquadepure.es

    — WordPress Configuration

    Version: 4.9.1
    Language: es_ES
    Permalink Structure: /%postname%/
    Active Theme: Sanzo 1.1.1
    Show On Front: page
    Page On Front: INICIO (#7350)
    Page For Posts: Blog (#36)
    ABSPATH: /home2/aquadepu/public_html/
    Remote Post: wp_remote_post() works
    Table Prefix: Length: 3 Status: Acceptable
    WP_DEBUG: Disabled
    Memory Limit: 40M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed

    — WordPress Active Plugins

    Akismet Anti-Spam: 4.0.1
    AMP: 0.5.1
    Contact Form 7: 4.9.1
    Glue for Yoast SEO & AMP: 0.4.2
    Hello Bar (Official): 1.0
    Loco Translate: 2.0.17
    MaxButtons: 6.24
    Mis funciones: 1.0
    Slider Revolution: 5.4.6.2
    Tawk.to Live Chat: 0.3.4
    ThemeSky: 1.0.8
    Vikinguard: 3.1.2
    WooCommerce: 3.2.5
    WooCommerce MailChimp: 2.1.2
    WPBakery Visual Composer: 5.1.1 (needs update – 5.4.5)
    WP Force SSL: 1.3
    WP Super Cache: 1.5.8
    XCloner – Site Backup and Restore: 4.0.5
    Yet Another Stars Rating: 1.4.9
    YITH WooCommerce Social Login: 1.2.0
    YITH WooCommerce Wishlist: 2.1.2
    Yoast SEO: 5.8

    — WordPress Inactive Plugins

    Code Snippets: 2.9.4
    Duplicate Post: 3.2.1
    Envato Market: 1.0.0-RC2
    Facebook for WooCommerce: 1.6.5
    ITRO Popup Plugin: 5.0.2
    Redirection: 2.10.1
    Sanzo Importer: 1.0.4
    SSL Insecure Content Fixer: 2.5.0
    WP Mapa Politico España: 3.1.1
    YITH Newsletter Popup: 1.0.5
    YITH WooCommerce Compare: 2.2.2

    — Webserver Configuration

    PHP Version: 7.0.25
    MySQL Version: 5.6.36
    Webserver Info: Apache

    — PHP Configuration

    Safe Mode: Disabled
    Memory Limit: 256M
    Upload Max Size: 55M
    Post Max Size: 55M
    Upload Max Filesize: 55M
    Time Limit: 60
    Max Input Vars: 2000
    Display Errors: N/A
    PHP Arg Separator: &

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    — Session Configuration

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /home2/aquadepu/tmp/
    Use Cookies: On
    Use Only Cookies: On

    ### End System Info ###

    in2itivedigital

    (@in2itivedigital)

    8 years, 7 months ago

    I’m having the same issue. Anyone have a fix?

    kimkuhlman

    (@kimkuhlman)

    8 years, 7 months ago

    Me too. Following.

    Plugin Author Saint Systems

    (@saintsystems)

    8 years, 6 months ago

    We’ve seen some issues with MailChimp API blocking requests they consider “suspicious”. We just published version 2.1.3 which now displays any applicable MailChimp API error on the plugin settings page.

    Please update to version 2.1.3 and check the plugin settings page for any errors.

    You may receive an error message that indicates MailChimp blocked the API request from your server. If so, the error message will also include a help link and reference number from MailChimp so you can contact them and get them to whitelist the traffic from your server.

    [ Signature deleted ]

    nicky_corri

    (@nicky_corri)

    8 years, 6 months ago

    Hi, I’m having the same issue and I don’t see any errors listed on the plugin settings page other than this one:

    “Unable to load lists from MailChimp: () . Please check your Settings settings.”

    Where can I find the help link and reference number?

    Mestika

    (@mestika)

    8 years, 6 months ago

    Running version 2.1.4 and having the same issue.
    As Nicky_corri, I get no error code, just the same message Unable to load lists from MailChimp: () . Please check your Settings settings.

    essentialboomer

    (@essentialboomer)

    8 years, 6 months ago

    Me too! Following!

    nicky_corri

    (@nicky_corri)

    8 years, 6 months ago

    @saintsystems I sent my message through when you requested it last week. Can you confirm that you have received it?

    dsbking

    (@dsbking)

    8 years, 5 months ago

    Hi.

    I’m seeing this too but I don’t want to add a temporary account to debug as this is a live customer site.

    If I go to the plugin’s settings everything works fine. If I change a setting and save the changes that’s when I see “Unable to load lists from MailChimp: () . Please check your Settings” even though I see the “Your settings have been saved.” message.

    Is there a common cause of this if you’ve looked into the same issue on other sites?

    Thanks

    • This reply was modified 8 years, 5 months ago by dsbking.
    nicky_corri

    (@nicky_corri)

    8 years, 5 months ago

    Does this impact Mailchimp sign ups through check out? I haven’t gotten any subscriptions but I’m not sure if it’s because no one has ticked the box or because the plugin isn’t working.

    Plugin Author Saint Systems

    (@saintsystems)

    8 years, 5 months ago

    It should still be working if you had previously saved a list. If the plugin was failing on subscription, you should receive an email with the error trying to subscribe a user. @nicky_corri, I believe we received your api key for Fairina Cheng site. Is that the correct one? Or is it a different one?

    jaim

    (@jaim)

    8 years, 5 months ago

    Resolved.

    I was having the same issue – “Unable to load lists from MailChimp: (). Please check your Settings settings.” So I entered MailChimp API from my another account and then re-entered the original one. Did this couple of times and the issue got resolved.

    Just wanted to know if this plugin imports existing customers to MailChimp list? I am fetching customer list for “Order Completed” event. The past completed orders didn’t get sync to MailChimp list.

    Thanks.

    czeller

    (@czeller)

    8 years, 5 months ago

    I have the same problem. “Unable to load lists from MailChimp: () . Please check your Settings settings.”

    Here is the message I see in the WooCommerce error log, saying that API is failing:

    02-05-2018 @ 15:20:52 – SS_WC_MailChimp_Handler::subscribe(): MailChimp API response:
    02-05-2018 @ 15:20:52 – SS_WC_MailChimp_Handler::subscribe(): WooCommerce MailChimp subscription failed: (ss-wc-mc-api-request-error)

    Any suggestions? I feel like this may be a Mailchimp problem… but what should I tell them when I inquire?

    nicky_corri

    (@nicky_corri)

    8 years, 5 months ago

    Hi @saintsystems sorry I missed your message! Yes I sent you the details requested a while ago. They should be the right details.

Viewing 15 replies - 1 through 15 (of 18 total)
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