Unable to link fields

  • morganictrie

    (@morganictrie)


    7 years, 12 months ago

    I’m trying to set up a very simple “join our newsletter” widget on our website that connects with our Engaging Networks account. I’ve installed this plugin, provided my EN ID and API token. I have created a test form that just has an HTML block and an email field.

    Under this form I then go to Settings > Engaging Networks and set up an Engaging Networks Feed. But when Feed Settings load I can see for a flash where the fields may be to link my form field to the EN field but when the page fully loads it is just blank. I see the “Supporter Fields” “Question/Opt In” “Conditional Logic” labels to the left but to the right it is just blank.

    I’ve tried in both Safari and Chrome.

    Any idea what is happening?

Viewing 1 replies (of 1 total)
  • Plugin Author cornershop

    (@cornershop)

    7 years, 11 months ago

    Hi @morganictrie

    I’m following up to see how things are going. Also posting a portion of our email conversation here in case others have this issue.

    Please let us know if there’s anything we can help with. Thank you!

    There might be a couple things going on:

    1. It looks like a “Page” needs to be chosen before you’ll be able to select fields.

    Looking at your screenshot here, we’ve outlined the menu where you should be able to select specific Related Pages: https://screencast.com/t/VxsVeopLDCTd

    2. If nothing’s actually coming up in your “Related Page” dropdown, but you know for sure that there are pages in Engaging Networks that you should be able to choose from, it seems likely that there’s some API connection issue.

    If you suspect an API connection issue, you’ll want to contact Engaging Networks’ support and make sure that the IP address of your server has been whitelisted with EN. That should help you connect to their API properly and return a list of page values to choose from the drop-down menu.

    3. If you’re pretty sure you should be whitelisted with EN but the Related Page menu is still not working, we’ll need a little more information!

    Go to Forms > Settings > Logging and enable logging of all messages for the Engaging Networks Add-On. Then, try to access the form fields again, check to see if there’s more information added to the log, and send what you find in the logs to us.

Viewing 1 replies (of 1 total)

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