Unable to import website – Database error

  • Resolved imperishablewp

    (@imperishablewp)


    2 years, 3 months ago

    I am trying to import a website in a new hosting that I purchased from Hostinger. The database connection is successful but it fails at the next stage.

    EXCEPTION: Access denied; you need (at least one of) the SUPER privilege(s) for this operation TRACE: #0 /home/u454638363/domains/***HIDDEN**/public_html/dup-installer/ctrls/ctrl.s2.dbinstall.php(68): mysqli_query() #1 /home/u454638363/domains/***HIDDEN**/public_html/dup-installer/ctrls/ctrl.s2.base.php(141): DUPX_DBInstall->__construct()

    I even tried selecting the option “Remove DEFINER from CREATE queries” since I suspected it to be an issue due to a mismatch of users when migrating to a new host. However, it still resulted in the same error.

    Any help will be appreciated. I do not think the shared hosting providers will provide SUPER access to the database so there is no point asking them for help. Also, it should be possible to recreate the tables without special privileges, but it is not clear why it requires so.

    • This topic was modified 2 years, 3 months ago by imperishablewp. Reason: added more info
    • This topic was modified 2 years, 3 months ago by imperishablewp. Reason: added stack trace
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    2 years, 3 months ago

    Hi @imperishablewp,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in WordPress.org forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Thread Starter imperishablewp

    (@imperishablewp)

    2 years, 3 months ago

    Contacted via the forms page. Hope to hear back soon. I am struggling since past few days on this. Thanks.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    2 years, 3 months ago

    Hi @imperishablewp,

    Thanks for contacting us through the form. I’m closing this thread for now and please don’t hesitate to open a new topic if you need assistance. We are happy to help you.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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