Unable to Email Subscribers (Tried multiple Plugins)

  • lilljeni

    (@lilljeni)


    12 years, 1 month ago

    I set up a wordpress site for the Yoga Association of Detroit (yagd.org). About three weeks ago they notified me that they could no longer email their subscribers.

    I have tried several plug-ins:
    WordPress Mass Email to users (1.0)
    Subscribe2
    I even tried WP Mail SMTP, to not avail.

    I called the host (GoDaddy) and they were no help either. Any assistance anyone can offer is greatly appreciated!

    TIA!!
    ~ Jenn

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    12 years, 1 month ago

    About three weeks ago they notified me that they could no longer email their subscribers.

    What was done before this happened? For example:
    – any modifications of any files?
    – Istalled new plugins?
    – installed new themes?

    What theme are you currently using?

    Thread Starter lilljeni

    (@lilljeni)

    12 years, 1 month ago

    Theme is CelebrationesqueVersion: 1.1.2

    I thought of that too, but as I am not the only one who is admin on the site I don’t have visibility into that. Is there a log that WP keeps where I can review updates?

    Thank you for your help Tara!!

    Senff – a11n

    (@senff)

    12 years, 1 month ago

    About three weeks ago they notified me that they could no longer email their subscribers.

    Do they get any error messages when they try to email? How do they know they are no longer able to?

    Thread Starter lilljeni

    (@lilljeni)

    12 years, 1 month ago

    No error message, just no emails sent. Both the other admin and I have subscriber accounts as well and neither of us are receiving the emails.

    Moderator t-p

    (@t-p)

    12 years, 1 month ago

    No error message, just no emails sent.

    – Check the error logs on your server for a any specific error message. If you need help locating them, ask your hosting provider to help you with that.

Viewing 5 replies - 1 through 5 (of 5 total)

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