Unable to create backups

If it exists delete the backup.lock folder in the wp-content/uploads/ithemes-security folder. Then try again.

If the above info helped to solve the issue please mark this topic as ‘resolved’.

dwinden

Ah, I should have mentioned you will need to disable scheduled database backups first.
Probably the backup.lock folder got recreated.

dwinden

It seems there is a problem with the creation of the file lock.
I’m focusing on the file lock creation process because:

if ( $itsec_files->get_file_lock( 'backup' ) ) {
	$this->execute_backup( $one_time );
	...
} else {
	if ( true === $one_time ) {
		$type    = 'error';
		$message = __( 'Something went wrong with your backup. It looks like another process might already be trying to backup your database. Please try again in a few minutes. If the problem persists please contact support.', 'it-l10n-better-wp-security' );
	}
	$success = false;
}
...

Above I have included the essential part of the backup creation code.
The message you receive will only be displayed when the backup file lock creation process fails.

The file lock seems to be created but the value returned is false where it should be true. No idea how this can happen.
Strange it worked for such a long time and now suddenly it is broken.
But I’m sure there must be an explanation.

You could isolate the get_file_lock() method from the class-itsec-files.php file and trace\debug what is going wrong. There are some @ chars being used in the code which suppresses possible errors.

dwinden