Un-received email for order

  • Resolved Michelle Baker

    (@michelle-baker)


    12 years, 6 months ago

    We did not receive and email for an order on 8/23. Yet we have received all other orders. What could be the problem?

Viewing 4 replies - 1 through 4 (of 4 total)
  • WPyogi

    (@wpyogi)

    12 years, 6 months ago

    Is this an ecommerce question? What plugin are you using?

    Thread Starter Michelle Baker

    (@michelle-baker)

    12 years, 6 months ago

    WP – E-Commerce.

    Robin W

    (@robin-w)

    12 years, 6 months ago

    occasionally happens – email is never perfect.

    Presuming you’ve had orders since then – I’d treat it as a one off and ignore unless it happens again.

    If that was the last order, then do some test ones.

    keep an eye on your orders tab in dashboard as well.

    Finally make sure you order sites email is not blacklisted or listed as junk mail in your inbox

    Thread Starter Michelle Baker

    (@michelle-baker)

    12 years, 6 months ago

    Good advice. We will look at it as a one off. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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