Ultimate member registration page never submit

  • scardo2000

    (@scardo2000)


    8 years, 2 months ago

    Hi,
    I have installed Ultimate Member and have slightly modified the registration page. When someone is trying to registered, after hitting the “inscription” button (registration) but the french version, nothing is happening. It seem that there is a loop. You cannot hit the submit again, but the page stay there forever and do not registered the guest.
    Can you help me with this please.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    8 years, 2 months ago

    Hi @scardo2000,

    Have you tried to create a new registration page without modifications and see if it works?

    Regards.

    Thread Starter scardo2000

    (@scardo2000)

    8 years, 1 month ago

    Hi,
    I have a new clue. Maybe that would help you figure out the problem.
    I use godaddy service for wordpress. I have just done a “Staging site” in order to test thinks, and on that site my registration page is working!!! with exactly the same setting!? I have also a SSL with goDaddy.

    Any idea how I can solve my problem?

    Thank you

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    8 years, 1 month ago

    Hi @scardo2000,

    Can you please try to delete the old page and create the new one and see if it helps.
    Don’t forget to assign the new registration page in Ultimate member-> Settings -> Setup.
    Please also do a conflict test so we can rule out conflicts with your theme or other plugins. Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Thread Starter scardo2000

    (@scardo2000)

    8 years, 1 month ago

    Hi,
    Following your recommendation I finally found the cause of my problem. It is accutally a conflic with one of your own plugin. The Ultimale Members “terms & conditions” plugin. Anyway to solve that issue? I actually need to include this into my registration page.

    Thank you for your help!

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    8 years, 1 month ago

    Hi @scardo2000,

    Please go to your registration form in Ultimate member -> Forms -> Default registration form and make sure you’ve selected your terms and conditions page in “Content” dropdown.
    You can also try to download install this latest pre-release version of the Terms&Conditions extension here and see if it solves your issue.

    Regards.

Viewing 5 replies - 1 through 5 (of 5 total)

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