Ultimate Member not sending emails

  • Resolved digitalperceptionllc

    (@digitalperceptionllc)


    4 years, 2 months ago

    I have set up ultimate member to send emails after my client approves a user for account access. After I approve a test account, ultimate member is not sending any emails to the recipient’s email address. I am however receiving emails from WP letting me know a new user has registered and stuff. But the emails from ultimate member are not sent.

    I am using WP Mail SMTP with SendGrid and have verified that everything there is set up correctly.

Viewing 7 replies - 1 through 7 (of 7 total)
  • missveronica

    (@missveronicatv)

    4 years, 2 months ago

    @digitalperceptionllc

    Install the “Check & Log Email” Plugin and verify if UM is sending your emails or if there is an UM configuration issue and the email addresses are correct.

    https://wordpress.org/plugins/check-email/

    Thread Starter digitalperceptionllc

    (@digitalperceptionllc)

    4 years, 2 months ago

    I’ve already added that and it does not reflect the emails UM should be sending. It does show the WP emails letting the admin know of a new user registration was sent. It also shows that the test email was sent successfully.

    missveronica

    (@missveronicatv)

    4 years, 2 months ago

    @digitalperceptionllc

    Do you have the UM Settings -> Email -> Account Activation Email -> Activated?

    How do you approves a user for account access?

    Thread Starter digitalperceptionllc

    (@digitalperceptionllc)

    4 years, 2 months ago

    No, I have other emails activated in there including:

    Your account is pending review
    Account Approved Email
    Account Deactivated Email
    Account Deleted Email
    Password Reset Email
    Password Changed Email
    Account Updated Email
    Account Needs Review Notification

    I have an “Approve New Users” plugin to allow me to approve these.

    missveronica

    (@missveronicatv)

    4 years, 2 months ago

    @digitalperceptionllc

    Try to Approve the user from WP Users -> All Users and use the “UM Action” dropdown.

    Thread Starter digitalperceptionllc

    (@digitalperceptionllc)

    4 years, 2 months ago

    That worked, but I had to remove the Approve New Users plugin for it to work. I noticed your suggestion worked with all the other drop-down selections made except for the “Approve Membership” one. The Approve New Users plugin was preventing the emails relating to account approval from being sent via UM. Thanks!

    missveronica

    (@missveronicatv)

    4 years, 2 months ago

    @digitalperceptionllc

    I noticed that the “Approve New Users” Plugin on their WP Plugin Page they promise compatibility with UM but not in the documentation at their Homepage.

    • This reply was modified 4 years, 2 months ago by missveronica.
Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Ultimate Member not sending emails’ is closed to new replies.

Tags