two factor authentification changing e-mail

  • Resolved Andreas_HGW

    (@andreas_hgw)


    3 years, 11 months ago

    Hello
    I tried several times to change the e-mail address of my wordpress admin account.
    That works fine, but every time I did this, the two factor mail from IThemes security is send to my old admin e-mail address.

    What can I do to solve this problem?

    Is there any file within the plugin folder at my webserver I can check?

    best regards
    Andreas

Viewing 11 replies - 1 through 11 (of 11 total)
  • nlpro

    (@nlpro)

    3 years, 11 months ago

    Hi,

    Even after the new email address is confirmed?

    (WordPress indicates: The new address will not become active until confirmed.)

    +++++ To prevent any confusion, I’m not iThemes +++++

    Thread Starter Andreas_HGW

    (@andreas_hgw)

    3 years, 11 months ago

    Yes, and I have this Problem at 4 websites. And if I check the e-Mail address in wordpress, it’s the new one.

    nlpro

    (@nlpro)

    3 years, 11 months ago

    Ok, I see. Using any caching plugin?

    Thread Starter Andreas_HGW

    (@andreas_hgw)

    3 years, 11 months ago

    yes, WP-Optimize – Clean, Compress, Cache

    Thread Starter Andreas_HGW

    (@andreas_hgw)

    3 years, 11 months ago

    and even if I deactivate it, the mail will be send to the old e-mail address

    nlpro

    (@nlpro)

    3 years, 11 months ago

    Hmm, weird.

    Just to be sure we are on the same page, you are changing the value of the “Email (required)” field in a(n admin) user’s profile ?

    Not the value of the “Administration Email Address” field in General Settings ?

    Just asking to be sure 😉

    Thread Starter Andreas_HGW

    (@andreas_hgw)

    3 years, 11 months ago

    yes,
    I changed the e-mail address in dashboard – settings – Administrator-E-Mail-Address

    I hope the name for the menu in english is the same, because I’m using the german version of wordpress.

    nlpro

    (@nlpro)

    3 years, 11 months ago

    Ah, right.

    Let me first explain a bit about two-factor.

    When Two-factor is enabled and the email provider is selected as primary by a user in his/her profile, upon (correct) login of that user an email is send to him/her with the Two-factor authentication code.

    To send that email the users email address is used. Not the “Administration Email Address”.
    This makes sense because user a has a different email address than user b etc.

    So when user a (correctly) enters his/her user credentials the two factor email is send to that users email address.

    Likewise when user b (correctly) enters his/her user credentials the two factor email is send to that users email address.

    So that is why a change in the “Administration Email Address” value will not affect who receives the Two-factor authentication code email.

    Hope this helps.

    • This reply was modified 3 years, 11 months ago by nlpro.
    Thread Starter Andreas_HGW

    (@andreas_hgw)

    3 years, 11 months ago

    Ah OK, thanks. But I’m the administrator and I login as an adminstrator.

    What should I do to configure a new e-mail address for the Two-factor authentication?

    nlpro

    (@nlpro)

    3 years, 11 months ago

    You should edit that administrator user his/her profile and change his/her email address there.

    Simply log into the Dashboard as that administrator user.
    Then navigate to the Users > Profile menu option. Change the value of the “E-mail (erforderlich)” field. Finally click on the Profil aktualisieren button on the bottom of the profile page.

    Thread Starter Andreas_HGW

    (@andreas_hgw)

    3 years, 11 months ago

    OK, many thanks. That was the problem

Viewing 11 replies - 1 through 11 (of 11 total)

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