Two errors

  • Resolved melbatoast4

    (@melbatoast4)


    5 days, 13 hours ago

    I’m getting the access key not valid, even though I see the valid key in my CleanTalk account and attempted to re-enter it. These are the errors:

    Jun 24 2026 05:51:43: Error occurred while checking account status. cURL error 77: error setting certificate file: /home/runcloud/webapps/kathywatanabe_com/wp-includes/Requests/src/../certificates/cacert.pem

    Jun 24 2026 18:54:35: Error occurred while automatically get Access key. SERVER_ERROR NO: 5 MSG: There is no access to add a new service. Policy about adding new sites without authorization is OFF. Allow adding new sites from the CleanTalk plugin settings on the page https://cleantalk.org/my/profile

    I checked this setting in my Profile, and it is set to ON.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support katereji

    (@katereji)

    5 days, 3 hours ago

    Hello @melbatoast4

    The website you specified has been added to your profile and successfully connected to the service. I can also confirm that the access key has been added and is working correctly.

    Is the issue you reported still relevant? If so, we would kindly ask you to create a ticket in our private support system here: https://cleantalk.org/my/support/open. This way, all further communication and data exchange will remain confidential.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    2 days, 1 hour ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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