Two bills in a row

patricia1993
(@patricia1993)

5 years, 1 month ago

On March 9th, at 17:31, an online purchase was made on my website with payment by ATM and we noticed that Moloni issued two bills in a row, exactly the same, when there was only one payment. I called Moloni, and they said that this was a problem with Woocommerce, because Moloni only acts with information sent from Woocommerce and that this had been a problem with the plug-in. You need to see why this happened, because on busy days we may not even notice that two identical bills came out and then there is chaos with stocks that do not match. When you can, try to understand what happened.

Thanks,
Patrícia

The page I need help with: [log in to see the link]
Viewing 2 replies - 1 through 2 (of 2 total)
mother.of.code
(@imazed)
The Mother of Code
5 years, 1 month ago
Hi there,
This is typically a case of the customer pressing the ‘place order’ button twice. Often, a caching service is involved.
To get a bit more insight into what might be happening, can you please copy and paste the system report for this site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.
Thanks in advance!
Thread Starter
patricia1993
(@patricia1993)
5 years, 1 month ago
Hi,
Yes sure!

### WordPress Environment ###

WordPress address (URL): https://sweetsheep.pt
Site address (URL): https://sweetsheep.pt
WC Version: 5.1.0
REST API Version: ✔ 5.1.0
WC Blocks Version: ✔ 4.4.3
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.1.2
Log Directory Writable: ✔
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: pt_PT
External object cache: –

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Server Info: Apache
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OpenSSL/1.1.1d

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### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (25) ###

FiboSearch - AJAX Search for WooCommerce: por Damian Góra – 1.9.0
iThemes Security: por iThemes – 7.9.0
Classic Editor: por WordPress Contributors – 1.6
Contribuinte Checkout: por moloni.pt – 1.0.3
Duplicate Page: por mndpsingh287 – 4.4
Facebook for WooCommerce: por Facebook – 2.3.2
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Facebook for WordPress: por Facebook – 3.0.5
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advanced-cache.php: advanced-cache.php

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### Settings ###

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Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: ,
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Taxonomies: Product Types: external (external)
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### WC Pages ###

Página da Loja: #4570 - /pagina-de-compras/
Carrinho: #197 - /cart/
Finalizar compras: #196 - /checkout/
A minha conta: #195 - /a-minha-conta/
Termos e condições: #24519 - /termos-e-condicoes/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
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Parent Theme Name: Flatsome
Parent Theme Version: 3.13.2
Parent Theme Author URL: http://www.uxthemes.com/
WooCommerce Support: ✔

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
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flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
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flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
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flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
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/home/sweetsh3/public_html/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
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flatsome/woocommerce/single-product.php
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### Action Scheduler ###

Concluída: 4.457
Oldest: 2021-02-20 15:37:30 +0000
Newest: 2021-03-22 10:32:09 +0000

Falhada: 400
Oldest: 2021-01-19 18:11:31 +0000
Newest: 2021-03-09 11:53:11 +0000

Pendente: 3
Oldest: 2021-03-22 10:44:49 +0000
Newest: 2021-03-22 11:24:22 +0000

### Status report information ###

Generated at: 2021-03-22 10:41:48 +00:00
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