Trouble with my builder

  • Resolved juliannirapra

    (@juliannirapra)


    6 years, 3 months ago

    Since the last update of your plugin, my builder doesn’t want to load.
    The team dev of my theme tell me that :

    “please contact their support and tell them this filter stopped working since their last plugin update:

    add_filter( ‘run_ngg_resource_manager’, ‘__return_false’ );

    The builder runs that to stop Next gen gallery from loading all its resources (which are problematic), and it has been working until now.

    Can you make it works on your next update ?? Please ?
    Thanks !

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Mihai Ceban

    (@mihaiimagely)

    6 years, 3 months ago

    Hi @juliannirapra,

    Can you please let us know what page builder are you using and if you have already tried adding this line of code to your wp-config.php file?

    define('NGG_DISABLE_RESOURCE_MANAGER', TRUE);

    Thread Starter juliannirapra

    (@juliannirapra)

    6 years, 3 months ago

    My builder is tipi builder from zeen theme

    Mihai Ceban

    (@mihaiimagely)

    6 years, 3 months ago

    Thanks for letting us know. I haven’t heard of this builder to be honest. Have you tried to use our workaround to see if it works for you?

    • This reply was modified 6 years, 3 months ago by Mihai Ceban.
    Thread Starter juliannirapra

    (@juliannirapra)

    6 years, 3 months ago

    Yes i tried and it doesn’t work !! I had to reinstal the 3.3.23 to make it work.. Can you please check the problem so in the next update it will be fixed ? Thanks a lot !!!

    gabyimagely

    (@gabyimagely)

    6 years, 3 months ago

    Hi @juliannirapra,

    Thank you so much for letting us know.
    Please, if you have some time, we´d like to take a closer look, please send us a bug report here: http://www.imagely.com/report-bug, refer back to this forum thread and let them know Gaby referred you.

    Many Thanks.

    Thread Starter juliannirapra

    (@juliannirapra)

    5 years, 11 months ago

    Hello,
    Since the last update (3.3.6) the problem is partially resolved. My builder doesn’t just work on the home page. Did you follow the recommendations of the theme builder who described your problem to me at the time ? (see top forum message of this topic) I have already contacted your support but they ask me to be able to get my hands on my site and this is not without risk and therefore unthinkable for our magazine.
    Please it will be nice if you can do what they suggest in their message… Can’t you ?

Viewing 6 replies - 1 through 6 (of 6 total)

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