Hi @slimfitholsters – Thanks for sharing this info with us. I’m sorry to hear about the issues you’ve been experiencing, both with regard to the orders not syncing to ShipStation and the difficulties getting in contact with their team. However, if you are interested in troubleshooting this issue with our team, you can open a ticket on the Support page on WooCommerce.com (https://woocommerce.com/my-account/contact-support/) and we would be happy to take a look at the sync problem with you. When creating the ticket on our Support page, you can scroll past the “Get instant AI help” section and submit a “Technical Support” request with “ShipStation for WooCommerce” selected in the “Product” dropdown. Once that has been done, reply to this review and let me know what the ticket number is. Thanks!
Do you just copy and paste this reply to all the negative comments? You don’t think I already reached out to you multiple times, and they promised to email me back. However, I haven’t received a single email from support. I’ve opened multiple tickets to address this issue, but nothing has been done. This is absolutely the worst customer support I’ve ever experienced. I don’t understand how a company can operate like this. Well, we can’t work like this, so we’re moving to Shipo or Pirate Ship.
Do you just copy and paste this reply to all the negative comments?
No, not at all. Before sending the previous response, I attempted to look for any support history from WooCommerce.com tickets based on the little information I can see from your account on here but only found other topics (nothing related to ShipStation), so it must have been a different account that I wasn’t able to locate.
If you don’t mind sharing the ticket numbers from any of the interactions that you didn’t hear back from us, I would greatly appreciate that info. There shouldn’t be any situations where our team doesn’t follow-up and I’d like to investigate/address what happened in those cases.
