• Resolved Kir 2012

    (@kir-2012)


    Hi, I’ve some Qs / problems I need help with.

    In testing the plugin I’ve set it up and made a payment via paypal.
    It worked, and I received a notification email saying payment has been made. I checked Paypal and it had.

    The thing is, I’ve now been getting a load more of them since (email notifications saying payment received) and they’re not stopping. I’m not receiving multiple payments, just the email notification. The site’s not live yet so nobody else has made a payment, just my test payment.

    Also, that payment didn’t appear in the transaction log.
    And, although when bank transfer orders were made they appeared in pending, once approved or rejected they didn’t appear in the log anywhere, they just disappear.

    I mean obviously I have a log of the payment in paypal, and for bank transfers I have a log of the post (it’s payment per post I’m using) until I approve it and approve the post (you have to be logged in to post so email is there to send invoice etc) but this doesn’t seem right for the transactions to then disappear; surely they should all appear / remain in the transaction history? Is this correct plugin behaviour?

    Thanks

    • This topic was modified 7 years, 7 months ago by Kir 2012.
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  • Hello @kir-2012,

    I’m not sure why you are facing such kind of issue. It should not send duplicate emails after completing a payment. Maybe the mail server issue or something else. Would you please try installing the Email Log plugin to check how many times it fires the email after a purchase?

    It requires to click on the ‘return to the merchant page’ after paying with the PayPal if you have not enabled the auto-return to website option. Please turn on the auto-return to the Website after completing a payment on your PayPal settings-> https://prnt.sc/kdpnda

    Regards

Viewing 1 replies (of 1 total)

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