transaction missing data message after update

  • moe226

    (@moe226)


    4 hours, 9 minutes ago

    Hi, I have an issue/concern appearing within stripe the dashboard after updating from 3.3.108

    Under a given transaction > risk analysis > risk factor > there is the following message: Integration improvement available: This transaction is missing customer email address, customer name and billing address, which affects fraud detection. Learn more(https://docs.stripe.com/radar/optimize-risk-factors#important-signals-to-send-to-stripe)

    • this issue started happening since July 2 which is the same day I updated from 3.3.108 to 4.03/4.04
    • it only happens to Apple Pay and google pay orders. LINK and various credit cards seem to be fine.
    • i updated to 4.05 today still the same issue
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Clayton R

    (@mrclayton)

    4 hours, 5 minutes ago

    Hi @moe226

    Can you please share a payment intent ID and your Stripe account ID?

    Kind Regards

    Thread Starter moe226

    (@moe226)

    3 hours, 57 minutes ago

    pi_3Tr00GJwR1P9b9S417NjfJZk

    acct_1N34HfJwR1P9b9S4

    Plugin Author Clayton R

    (@mrclayton)

    3 hours, 53 minutes ago

    On the Advanced Settings > GDPR Settings do you have guest customer creation enabled?

    Kind Regards

    Thread Starter moe226

    (@moe226)

    3 hours, 43 minutes ago

    no its unchecked

    Plugin Author Clayton R

    (@mrclayton)

    3 hours, 9 minutes ago

    no its unchecked

    I recommend you check that option as that should make that message go away. A customer object will be created and the billing information from the checkout page will be used to populate the customer object.

    The way payment methods are created is the same as version 3.3.108. What you’re seeing is the result of the customer clicking Apple Pay after they have populated the billing address fields on the checkout page. If the customer enters their billing address info, it doesn’t need to be collected from the Apple Pay payment sheet.

    By enabling Guest Customer Creation the billing address entered will be associated with the customer.

    Kind Regards

    Thread Starter moe226

    (@moe226)

    37 minutes ago

    Okay, will enabled and monitor it for now. Thank you so much for your help

Viewing 6 replies - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.

  • 6 replies
  • 2 participants
  • Last reply from: moe226
  • Last activity: 37 minutes ago
  • Status: not resolved