Plugin Author
Ajay
(@ajay)
Iklow,
Can you check what is in your wp_top_ten table?
The only way is to get hold of an older counts is to restore them from a backup of your site’s mySQL database
Thread Starter
lklow
(@lklow)
Hi Ajay,
Thank you for the reply. Where can I find my wp_top_ten table? Your suggestion seems too technical to me.
I just checked my WP dashboard and noticed that the total views for the reset posts still remain as “1” (one) even though there are new views for the past 2 days.
What had actually caused this issue to pop up? Is it caused by the latest version that I had updated in my WP? Will the next release rectify this error?
Plugin Author
Ajay
(@ajay)
Hi,
What’s the site URL? There could be a problem with the tracker not working
Could you please try the fixes on the second post of this: https://wordpress.org/support/topic/top-10-2x-tracking-fix?replies=2
Thread Starter
lklow
(@lklow)
Hi Ajay,
My site URL is: http://food-4tots.com/.
Plugin Author
Ajay
(@ajay)
Hi,
I checked your site and looks like the tracking script is working fine. Are you noticing that the counts are not updating. What about in the backend i.e. the WP-Admin?
Or, have I misunderstood your question?
Thread Starter
lklow
(@lklow)
Hi Ajay,
Yes, you’re right. The daily tracking is working but not the year to date views.
Can I send you a screenshot for checking?
Plugin Author
Ajay
(@ajay)
Yes please, that would be helpful. Actually, I’m not sure what you mean by year to date? The plugin doesn’t have year to date inbuilt in.
Thread Starter
lklow
(@lklow)
Hi Ajay,
I refer the total views column as the year to date views. In my dashboard, the total views figure is lesser than the today’s views figures. This seem incorrect. I don’t understand why this error only happened to certain posts. Does it mean that my Top10 plugin is not working correctly?
I had already sent you a screenshot via your email just now. Kindly check your mailbox. Thank you.
