Total Upkeep – Backup failed

  • Resolved Abu Bakr Shalaby

    (@abu-bakr-shalaby)


    11 months, 2 weeks ago

    Welcome, I always receive this message:
    Total Upkeep – Backup failed
    Your backup failed, and we were unable to detect any fatal errors. This usually happens when your hosting provider kills a backup process using the “SIGKILL” signal.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Elana Davis

    (@elanasparkle)

    11 months, 2 weeks ago

    Hello @abu-bakr-shalaby,

    ​Thank you for reaching out to our support team.

    This error typically occurs if the backup process is terminated without an error due to exceeding some limit of your hosting account. 

    Here are the most common ways to fix this:

    1. Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option.
    2. In the same menu, check the box to enable the Filelist Analysis and attempt to create another backup. Then, navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources.
    3. Follow these instructions to increase your Max Execution Time and Memory Limit

    If you can share your findings from the jobs-queue log or any errors you might see in the Total Upkeep > Tools > Logs and share that here and we can narrow down what is happing for you.

    Thanks
    Elana.

    Thread Starter Abu Bakr Shalaby

    (@abu-bakr-shalaby)

    11 months, 2 weeks ago

    Hello @elanasparkle 

    I really appreciate your help and support; thank you so much. I followed your instructions, but the problem hasn't been resolved yet.



    [2025-05-14 19:04:28 UTC] PHP Version: 8.2.26
    [2025-05-14 19:04:28 UTC] WordPress Version: 6.8.1
    [2025-05-14 19:04:28 UTC] Total Upkeep version: 1.17.1
    [2025-05-14 19:04:28 UTC] getpgid support: Available
    [2025-05-14 19:04:28 UTC] Backup process initialized.
    [2025-05-14 19:04:28 UTC] Process id: 3060590
    [2025-05-14 19:04:28 UTC] Backup triggered by:
    [2025-05-14 19:04:50 UTC] -----------------------------------------------------------------
    [2025-05-14 19:04:50 UTC] Starting dump of database…
    [2025-05-14 19:04:50 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 85135576 (81.19 MB) / 106605504 (102 MB)
    [2025-05-14 19:04:51 UTC] Database info: Array
    (
    [wp_rfju7m_actionscheduler_actions] => 2940
    [wp_rfju7m_actionscheduler_claims] => 1
    [wp_rfju7m_actionscheduler_groups] => 12
    [wp_rfju7m_actionscheduler_logs] => 8807
    [wp_rfju7m_aioseo_cache] => 175
    [wp_rfju7m_aioseo_notifications] => 8
    [wp_rfju7m_aioseo_posts] => 22
    [wp_rfju7m_anwpfl_lineups] => 0
    [wp_rfju7m_anwpfl_matches] => 0
    [wp_rfju7m_anwpfl_missing_players] => 0
    [wp_rfju7m_anwpfl_player_data] => 0
    [wp_rfju7m_anwpfl_players] => 0
    [wp_rfju7m_anwpfl_players_manual_stats] => 0
    [wp_rfju7m_ayschart_charts] => 1
    [wp_rfju7m_ayschart_charts_meta] => 0
    [wp_rfju7m_ayschart_settings] => 3
    [wp_rfju7m_ayschatgpt_data] => 1
    [wp_rfju7m_ayschatgpt_settings] => 2
    [wp_rfju7m_aysquiz_answers] => 3803
    [wp_rfju7m_aysquiz_attributes] => 1
    [wp_rfju7m_aysquiz_categories] => 63
    [wp_rfju7m_aysquiz_question_tags] => 0
    [wp_rfju7m_aysquiz_questions] => 979
    [wp_rfju7m_aysquiz_quizcategories] => 3
    [wp_rfju7m_aysquiz_quizes] => 68
    [wp_rfju7m_aysquiz_rates] => 33
    [wp_rfju7m_aysquiz_reports] => 5499
    [wp_rfju7m_aysquiz_settings] => 16
    [wp_rfju7m_aysquiz_themes] => 1
    [wp_rfju7m_chaty_contact_form_leads] => 221
    [wp_rfju7m_commentmeta] => 0
    [wp_rfju7m_comments] => 0
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    [wp_rfju7m_depicter_options] => 0
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    [wp_rfju7m_edd_customers] => 0
    [wp_rfju7m_edd_emailmeta] => 8
    [wp_rfju7m_edd_emails] => 9
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    [wp_rfju7m_edd_logs_api_requestmeta] => 0
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    [wp_rfju7m_edd_logs_emailmeta] => 0
    [wp_rfju7m_edd_logs_emails] => 0
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    [wp_rfju7m_edd_logs_file_downloads] => 0
    [wp_rfju7m_edd_notemeta] => 0
    [wp_rfju7m_edd_notes] => 0
    [wp_rfju7m_edd_notifications] => 9
    [wp_rfju7m_edd_order_addresses] => 0
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    [wp_rfju7m_edd_order_adjustments] => 0
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    [wp_rfju7m_edd_order_items] => 0
    [wp_rfju7m_edd_order_transactions] => 0
    [wp_rfju7m_edd_ordermeta] => 0
    [wp_rfju7m_edd_orders] => 0
    [wp_rfju7m_gamipress_logs] => 0
    [wp_rfju7m_gamipress_logs_meta] => 0
    [wp_rfju7m_gamipress_user_earnings] => 0
    [wp_rfju7m_gamipress_user_earnings_meta] => 0
    [wp_rfju7m_gla_attribute_mapping_rules] => 0
    [wp_rfju7m_gla_budget_recommendations] => 4230
    [wp_rfju7m_gla_merchant_issues] => 0
    [wp_rfju7m_gla_shipping_rates] => 0
    [wp_rfju7m_gla_shipping_times] => 0
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    [wp_rfju7m_learnpress_courses] => 2
    [wp_rfju7m_learnpress_files] => 0
    [wp_rfju7m_learnpress_order_itemmeta] => 4
    [wp_rfju7m_learnpress_order_items] => 1
    [wp_rfju7m_learnpress_question_answermeta] => 0
    [wp_rfju7m_learnpress_question_answers] => 290
    [wp_rfju7m_learnpress_quiz_questions] => 89
    [wp_rfju7m_learnpress_section_items] => 88
    [wp_rfju7m_learnpress_sections] => 7
    [wp_rfju7m_learnpress_sessions] => 0
    [wp_rfju7m_learnpress_user_item_results] => 0
    [wp_rfju7m_learnpress_user_itemmeta] => 0
    [wp_rfju7m_learnpress_user_items] => 2
    [wp_rfju7m_links] => 0
    [wp_rfju7m_mailpoet_automation_run_logs] => 0
    [wp_rfju7m_mailpoet_automation_run_subjects] => 0
    [wp_rfju7m_mailpoet_automation_runs] => 0
    [wp_rfju7m_mailpoet_automation_triggers] => 0
    [wp_rfju7m_mailpoet_automation_versions] => 0
    [wp_rfju7m_mailpoet_automations] => 0
    [wp_rfju7m_mailpoet_custom_fields] => 0
    [wp_rfju7m_mailpoet_dynamic_segment_filters] => 0
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    [wp_rfju7m_mailpoet_forms] => 0
    [wp_rfju7m_mailpoet_log] => 0
    [wp_rfju7m_mailpoet_migrations] => 35
    [wp_rfju7m_mailpoet_newsletter_links] => 0
    [wp_rfju7m_mailpoet_newsletter_option] => 0
    [wp_rfju7m_mailpoet_newsletter_option_fields] => 31
    [wp_rfju7m_mailpoet_newsletter_posts] => 0
    [wp_rfju7m_mailpoet_newsletter_segment] => 0
    [wp_rfju7m_mailpoet_newsletter_templates] => 76
    [wp_rfju7m_mailpoet_newsletters] => 0
    [wp_rfju7m_mailpoet_scheduled_task_subscribers] => 0
    [wp_rfju7m_mailpoet_scheduled_tasks] => 65
    [wp_rfju7m_mailpoet_segments] => 3
    [wp_rfju7m_mailpoet_sending_queues] => 0
    [wp_rfju7m_mailpoet_settings] => 13
    [wp_rfju7m_mailpoet_statistics_bounces] => 0
    [wp_rfju7m_mailpoet_statistics_clicks] => 0
    [wp_rfju7m_mailpoet_statistics_forms] => 0
    [wp_rfju7m_mailpoet_statistics_newsletters] => 0
    [wp_rfju7m_mailpoet_statistics_opens] => 0
    [wp_rfju7m_mailpoet_statistics_unsubscribes] => 0
    [wp_rfju7m_mailpoet_statistics_woocommerce_purchases] => 0
    [wp_rfju7m_mailpoet_stats_notifications] => 0
    [wp_rfju7m_mailpoet_subscriber_custom_field] => 0
    [wp_rfju7m_mailpoet_subscriber_ips] => 0
    [wp_rfju7m_mailpoet_subscriber_segment] => 1868
    [wp_rfju7m_mailpoet_subscriber_tag] => 0
    [wp_rfju7m_mailpoet_subscribers] => 1868
    [wp_rfju7m_mailpoet_tags] => 0
    [wp_rfju7m_mailpoet_user_agents] => 0
    [wp_rfju7m_mailpoet_user_flags] => 0
    [wp_rfju7m_mo_openid_linked_user] => 0
    [wp_rfju7m_options] => 1305
    [wp_rfju7m_postmeta] => 6196
    [wp_rfju7m_posts] => 2185
    [wp_rfju7m_term_relationships] => 37
    [wp_rfju7m_term_taxonomy] => 25
    [wp_rfju7m_termmeta] => 1
    [wp_rfju7m_terms] => 25
    [wp_rfju7m_thim_cache] => 3
    [wp_rfju7m_um_metadata] => 0
    [wp_rfju7m_usermeta] => 53918
    [wp_rfju7m_users] => 1920
    [wp_rfju7m_wc_admin_note_actions] => 87
    [wp_rfju7m_wc_admin_notes] => 59
    [wp_rfju7m_wc_category_lookup] => 0
    [wp_rfju7m_wc_customer_lookup] => 0
    [wp_rfju7m_wc_download_log] => 0
    [wp_rfju7m_wc_order_addresses] => 0
    [wp_rfju7m_wc_order_coupon_lookup] => 0
    [wp_rfju7m_wc_order_operational_data] => 0
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    [wp_rfju7m_wc_order_stats] => 0
    [wp_rfju7m_wc_order_tax_lookup] => 0
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    [wp_rfju7m_wc_product_attributes_lookup] => 0
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    [wp_rfju7m_wc_product_meta_lookup] => 1
    [wp_rfju7m_wc_rate_limits] => 0
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    [wp_rfju7m_wc_tax_rate_classes] => 2
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    [wp_rfju7m_woocommerce_attribute_taxonomies] => 0
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    [wp_rfju7m_woocommerce_order_itemmeta] => 360
    [wp_rfju7m_woocommerce_order_items] => 36
    [wp_rfju7m_woocommerce_payment_tokenmeta] => 0
    [wp_rfju7m_woocommerce_payment_tokens] => 0
    [wp_rfju7m_woocommerce_sessions] => 32
    [wp_rfju7m_woocommerce_shipping_zone_locations] => 1
    [wp_rfju7m_woocommerce_shipping_zone_methods] => 1
    [wp_rfju7m_woocommerce_shipping_zones] => 1
    [wp_rfju7m_woocommerce_tax_rate_locations] => 0
    [wp_rfju7m_woocommerce_tax_rates] => 0
    [wp_rfju7m_wp_quiz_play_data] => 0
    [wp_rfju7m_wpfm_backup] => 0
    [wp_rfju7m_wpforms_logs] => 21
    [wp_rfju7m_wpforms_payment_meta] => 0
    [wp_rfju7m_wpforms_payments] => 0
    [wp_rfju7m_wpforms_tasks_meta] => 8
    [wp_rfju7m_wpmailsmtp_debug_events] => 156
    [wp_rfju7m_wpmailsmtp_tasks_meta] => 7
    )

    [2025-05-14 19:04:54 UTC] Dump of database complete! $status = 1
    [2025-05-14 19:04:54 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 85110136 (81.17 MB) / 193891992 (185 MB)
    [2025-05-14 19:04:54 UTC] --------------------------------------------------------------------------------
    [2025-05-14 19:04:54 UTC] Retrieving file list.
    [2025-05-14 19:05:33 UTC] Retrieving backup directory.
    [2025-05-14 19:05:33 UTC] Adding Database to file list.
    [2025-05-14 19:05:33 UTC] Database dump file added to file list: /home/dh_4tpz6m/boldgrid_backup/myscienceskills_com.20250514-190451.sql / 43142616 (41.14 MB)
    [2025-05-14 19:05:33 UTC] Starting archiving of files. Chosen compressor: system_zip
    [2025-05-14 19:05:33 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 111717624 (106.54 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:33 UTC] --------------------------------------------------------------------------------
    [2025-05-14 19:05:33 UTC] Starting to analyze filelist…
    [2025-05-14 19:05:33 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 111734584 (106.56 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:35 UTC] Finished analyzing filelist!
    [2025-05-14 19:05:35 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 112787552 (107.56 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:35 UTC] Starting to create list of files to include in zip.
    [2025-05-14 19:05:35 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 112787864 (107.56 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:35 UTC] Finished creating list of files to include in zip. 53837 files in zip.
    [2025-05-14 19:05:35 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 119788072 (114.24 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:35 UTC] Starting to close the zip file.
    [2025-05-14 19:05:35 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 112787864 (107.56 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:35 UTC] Chunk closed in 0.027846097946167 seconds. 0% complete closing
    [2025-05-14 19:05:35 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:38 UTC] Chunk closed in 3.0556578636169 seconds. 0% complete closing
    [2025-05-14 19:05:38 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:41 UTC] Chunk closed in 2.7537050247192 seconds. 1% complete closing
    [2025-05-14 19:05:41 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:44 UTC] Chunk closed in 2.9262449741364 seconds. 1% complete closing
    [2025-05-14 19:05:44 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:46 UTC] Chunk closed in 2.0795090198517 seconds. 1% complete closing
    [2025-05-14 19:05:46 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:47 UTC] Chunk closed in 0.95345997810364 seconds. 1% complete closing
    [2025-05-14 19:05:47 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:48 UTC] Chunk closed in 1.1380620002747 seconds. 1% complete closing
    [2025-05-14 19:05:48 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:50 UTC] Chunk closed in 1.9931480884552 seconds. 2% complete closing
    [2025-05-14 19:05:50 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:52 UTC] Chunk closed in 2.4183931350708 seconds. 2% complete closing
    [2025-05-14 19:05:52 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:56 UTC] Chunk closed in 3.8012230396271 seconds. 2% complete closing
    [2025-05-14 19:05:56 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:05:58 UTC] Chunk closed in 2.2461938858032 seconds. 2% complete closing
    [2025-05-14 19:05:58 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:00 UTC] Chunk closed in 1.8163499832153 seconds. 2% complete closing
    [2025-05-14 19:06:00 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:02 UTC] Chunk closed in 1.8682792186737 seconds. 3% complete closing
    [2025-05-14 19:06:02 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:03 UTC] Chunk closed in 1.305792093277 seconds. 3% complete closing
    [2025-05-14 19:06:03 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:04 UTC] Chunk closed in 1.213015794754 seconds. 3% complete closing
    [2025-05-14 19:06:04 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:06 UTC] Chunk closed in 1.3742890357971 seconds. 3% complete closing
    [2025-05-14 19:06:06 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:07 UTC] Chunk closed in 1.2821800708771 seconds. 4% complete closing
    [2025-05-14 19:06:07 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:08 UTC] Chunk closed in 1.271919965744 seconds. 4% complete closing
    [2025-05-14 19:06:08 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:10 UTC] Chunk closed in 1.1867589950562 seconds. 4% complete closing
    [2025-05-14 19:06:10 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:12 UTC] Chunk closed in 2.6210768222809 seconds. 4% complete closing
    [2025-05-14 19:06:12 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:16 UTC] Chunk closed in 4.0967559814453 seconds. 4% complete closing
    [2025-05-14 19:06:16 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:18 UTC] Chunk closed in 1.3969678878784 seconds. 5% complete closing
    [2025-05-14 19:06:18 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:19 UTC] Chunk closed in 1.3282570838928 seconds. 5% complete closing
    [2025-05-14 19:06:19 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:20 UTC] Chunk closed in 1.1215260028839 seconds. 5% complete closing
    [2025-05-14 19:06:20 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:22 UTC] Chunk closed in 1.3268628120422 seconds. 5% complete closing
    [2025-05-14 19:06:22 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:23 UTC] Chunk closed in 1.2716391086578 seconds. 5% complete closing
    [2025-05-14 19:06:23 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:24 UTC] Chunk closed in 1.3416118621826 seconds. 6% complete closing
    [2025-05-14 19:06:24 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:25 UTC] Chunk closed in 1.2651469707489 seconds. 6% complete closing
    [2025-05-14 19:06:25 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:27 UTC] Chunk closed in 1.3886721134186 seconds. 6% complete closing
    [2025-05-14 19:06:27 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:28 UTC] Chunk closed in 1.2603509426117 seconds. 6% complete closing
    [2025-05-14 19:06:28 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:30 UTC] Chunk closed in 1.548369884491 seconds. 6% complete closing
    [2025-05-14 19:06:30 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:31 UTC] Chunk closed in 1.1701078414917 seconds. 7% complete closing
    [2025-05-14 19:06:31 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:32 UTC] Chunk closed in 1.3844268321991 seconds. 7% complete closing
    [2025-05-14 19:06:32 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:33 UTC] Chunk closed in 1.1095609664917 seconds. 7% complete closing
    [2025-05-14 19:06:33 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:35 UTC] Chunk closed in 1.7556169033051 seconds. 7% complete closing
    [2025-05-14 19:06:35 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:36 UTC] Chunk closed in 1.1738500595093 seconds. 7% complete closing
    [2025-05-14 19:06:36 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:38 UTC] Chunk closed in 1.3752319812775 seconds. 8% complete closing
    [2025-05-14 19:06:38 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:40 UTC] Chunk closed in 2.2366979122162 seconds. 8% complete closing
    [2025-05-14 19:06:40 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:41 UTC] Chunk closed in 1.1930100917816 seconds. 8% complete closing
    [2025-05-14 19:06:41 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:48 UTC] Chunk closed in 6.8045098781586 seconds. 8% complete closing
    [2025-05-14 19:06:48 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:50 UTC] Chunk closed in 2.5915610790253 seconds. 9% complete closing
    [2025-05-14 19:06:50 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:52 UTC] Chunk closed in 1.7339940071106 seconds. 9% complete closing
    [2025-05-14 19:06:52 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:54 UTC] Chunk closed in 1.6246190071106 seconds. 9% complete closing
    [2025-05-14 19:06:54 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:06:58 UTC] Chunk closed in 4.5565450191498 seconds. 9% complete closing
    [2025-05-14 19:06:58 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:10 UTC] Chunk closed in 11.853937149048 seconds. 9% complete closing
    [2025-05-14 19:07:10 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:15 UTC] Chunk closed in 5.0437879562378 seconds. 10% complete closing
    [2025-05-14 19:07:15 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:18 UTC] Chunk closed in 3.0564839839935 seconds. 10% complete closing
    [2025-05-14 19:07:18 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:24 UTC] Chunk closed in 5.4967918395996 seconds. 10% complete closing
    [2025-05-14 19:07:24 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:29 UTC] Chunk closed in 4.8572571277618 seconds. 10% complete closing
    [2025-05-14 19:07:29 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:31 UTC] Chunk closed in 2.0634450912476 seconds. 10% complete closing
    [2025-05-14 19:07:31 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:33 UTC] Chunk closed in 1.8156371116638 seconds. 11% complete closing
    [2025-05-14 19:07:33 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:35 UTC] Chunk closed in 2.6989569664001 seconds. 11% complete closing
    [2025-05-14 19:07:35 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:40 UTC] Chunk closed in 4.4134001731873 seconds. 11% complete closing
    [2025-05-14 19:07:40 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:42 UTC] Chunk closed in 2.7584600448608 seconds. 11% complete closing
    [2025-05-14 19:07:42 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:47 UTC] Chunk closed in 4.8375911712646 seconds. 11% complete closing
    [2025-05-14 19:07:47 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:50 UTC] Chunk closed in 2.4082741737366 seconds. 12% complete closing
    [2025-05-14 19:07:50 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:52 UTC] Chunk closed in 1.8861680030823 seconds. 12% complete closing
    [2025-05-14 19:07:52 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:55 UTC] Chunk closed in 3.2089581489563 seconds. 12% complete closing
    [2025-05-14 19:07:55 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:56 UTC] Chunk closed in 1.70441198349 seconds. 12% complete closing
    [2025-05-14 19:07:56 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:07:59 UTC] Chunk closed in 2.10458111763 seconds. 12% complete closing
    [2025-05-14 19:07:59 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:00 UTC] Chunk closed in 1.3021790981293 seconds. 13% complete closing
    [2025-05-14 19:08:00 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:02 UTC] Chunk closed in 1.7253360748291 seconds. 13% complete closing
    [2025-05-14 19:08:02 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:03 UTC] Chunk closed in 1.2539730072021 seconds. 13% complete closing
    [2025-05-14 19:08:03 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:05 UTC] Chunk closed in 2.3449368476868 seconds. 13% complete closing
    [2025-05-14 19:08:05 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:08 UTC] Chunk closed in 3.0398879051208 seconds. 13% complete closing
    [2025-05-14 19:08:08 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:10 UTC] Chunk closed in 2.0009758472443 seconds. 14% complete closing
    [2025-05-14 19:08:10 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:17 UTC] Chunk closed in 6.6514408588409 seconds. 14% complete closing
    [2025-05-14 19:08:17 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:18 UTC] Chunk closed in 1.1883509159088 seconds. 14% complete closing
    [2025-05-14 19:08:18 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:20 UTC] Chunk closed in 1.5394749641418 seconds. 14% complete closing
    [2025-05-14 19:08:20 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:21 UTC] Chunk closed in 1.5083220005035 seconds. 15% complete closing
    [2025-05-14 19:08:21 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:22 UTC] Chunk closed in 1.2852439880371 seconds. 15% complete closing
    [2025-05-14 19:08:22 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:24 UTC] Chunk closed in 1.4031648635864 seconds. 15% complete closing
    [2025-05-14 19:08:24 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:25 UTC] Chunk closed in 1.4652490615845 seconds. 15% complete closing
    [2025-05-14 19:08:25 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:27 UTC] Chunk closed in 2.1236901283264 seconds. 15% complete closing
    [2025-05-14 19:08:27 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:30 UTC] Chunk closed in 2.3427820205688 seconds. 16% complete closing
    [2025-05-14 19:08:30 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:31 UTC] Chunk closed in 1.1007521152496 seconds. 16% complete closing
    [2025-05-14 19:08:31 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:34 UTC] Chunk closed in 3.297003030777 seconds. 16% complete closing
    [2025-05-14 19:08:34 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:36 UTC] Chunk closed in 1.4953880310059 seconds. 16% complete closing
    [2025-05-14 19:08:36 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:37 UTC] Chunk closed in 1.3063938617706 seconds. 16% complete closing
    [2025-05-14 19:08:37 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:38 UTC] Chunk closed in 1.3723499774933 seconds. 17% complete closing
    [2025-05-14 19:08:38 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:41 UTC] Chunk closed in 2.3104660511017 seconds. 17% complete closing
    [2025-05-14 19:08:41 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:43 UTC] Chunk closed in 1.9882729053497 seconds. 17% complete closing
    [2025-05-14 19:08:43 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:47 UTC] Chunk closed in 4.8006119728088 seconds. 17% complete closing
    [2025-05-14 19:08:47 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:53 UTC] Chunk closed in 5.0890460014343 seconds. 17% complete closing
    [2025-05-14 19:08:53 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:55 UTC] Chunk closed in 2.9214179515839 seconds. 18% complete closing
    [2025-05-14 19:08:55 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:08:57 UTC] Chunk closed in 1.9870328903198 seconds. 18% complete closing
    [2025-05-14 19:08:57 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:09:00 UTC] Backup process running: Yes (pgid = 1766582)
    [2025-05-14 19:09:00 UTC] Chunk closed in 2.5295238494873 seconds. 18% complete closing
    [2025-05-14 19:09:00 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:09:03 UTC] Chunk closed in 2.6730668544769 seconds. 18% complete closing
    [2025-05-14 19:09:03 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:09:05 UTC] Chunk closed in 2.1697618961334 seconds. 18% complete closing
    [2025-05-14 19:09:05 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:09:09 UTC] Chunk closed in 4.0799589157104 seconds. 19% complete closing
    [2025-05-14 19:09:09 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:09:12 UTC] Chunk closed in 3.5874388217926 seconds. 19% complete closing
    [2025-05-14 19:09:12 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:09:14 UTC] Chunk closed in 1.4821960926056 seconds. 19% complete closing
    [2025-05-14 19:09:14 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:09:17 UTC] Chunk closed in 2.7650399208069 seconds. 19% complete closing
    [2025-05-14 19:09:17 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 114531632 (109.23 MB) / 193891992 (185 MB)
    [2025-05-14 19:09:18 UTC] Backup process running: Yes (pgid = 1766582)
    [2025-05-14 19:09:30 UTC] Backup process running: No
    Elana Davis

    (@elanasparkle)

    11 months, 2 weeks ago

    Hello @abu-bakr-shalaby,

    ​Thank you for reaching out to our support team.

    Can you also share any other logs you have during the time the backup is failing. It would be a great help if you could provide your latest backup log as well so that we can inspect it for errors. Navigate to Total Upkeep > Tools > Logs and look for your most recent log. It will have a name like archive-XXXXXXXX.log.

    Thanks
    Elana.

    Elana Davis

    (@elanasparkle)

    11 months ago

    Hello @abu-bakr-shalaby,

    We haven’t seen a reply to our last update in over a week, so we will mark this thread as resolved. Of course, if you have further questions, do not hesitate to reopen a topic, and we will continue from there!

    Thanks
    Elana D.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Total Upkeep – Backup failed’ is closed to new replies.