Plugin Contributor
Ewout
(@pomegranate)
Hello Marco,
An invoice shouldn’t change when an item is refunded (following GAAP: Generally Accepted Accounting Principles). In many countries that would technically even be considered fraud (although there would be a good explanation for it in this case). It can als create confusion in which invoice is the correct one (both having the same number too). Instead, you should create a new invoice with negative amounts and together they make up the correct total.
You can do this manually if you don’t have a lot of refunds, you can also use our Professional extension which can create “credit notes” automatically based on the refunded items, using the same layout as the invoice.
Thread Starter
mmols
(@mmols)
Yes, but in my case I made the invoice after the refund so there was no invoice before. In my opinion it should be calculated with the right amounts.
Is there an instruction to make invoices manually?
Kind regards,
Marco Mols
Plugin Contributor
Ewout
(@pomegranate)
That would not be inline with the GAAP principles though (which would be to record the mutations in line with the ordering process), and we try to stick to that as much as possible.
A manual invoice can be made in Excel or even Word, we don’t have any instructions for this.
Thread Starter
mmols
(@mmols)
The mutations are in the PDF invoice and it looks like this:
Subtotal: 38,66
Refundable amount: 17,99
Refundable amount: 16,16
Total: 72,81 (incl. 3,19 BTW laag)
In my opinion this is correct but the total amount and VAT isn’t.
When I’m sending an invoice via Woocommerce (backend) it’s all correct.
I understand that is not correct to manipulate an already made invoice but that’s not the case here. The order is still open and I want to make an invoice at the end of the order proces (including refunds).
Plugin Contributor
Ewout
(@pomegranate)
In that case you need to contact the developers of the RMA plugin, this doesn’t appear to be a regular refund, because that would not display anything in the invoice. The wording “Refundable amount” is also not standard for WooCommerce invoices.
