Tooltips global setting – exclude h1,h2,h3 and 1 bug

Hi @nook86,

Thanks for the message 🙂

Exclude tooltips in h1,h2,h3 is realized in our tooltips pro version, based on wordpress support forum rules, we can not talk about pro version in here, we are happy to add this feature from our pro version in free version, you will find the new global option which can exclude tooltips in the new version , also we will check another problem and if there are problem, we will fix it too. Thank you very much 🙂

Thanks, have a happy day with your family 🙂

Hi @nook86,

Thanks for the message, just like we said, we are very happy to help you, I am sorry that I had to say, just like we replied at here and replied in your mails in recent days, based on rules of wordpress support forums, we can not offer any pro support at wordpress support forum, but because you don’t read our replies in mails and this support forums, I had to say this again, I feel sorry for this. 🙂

You are using a very old tooltips pro version 3.x which developed for old wordpress version, after that version, we have developed many 3.x.x, and 4.x.x, and a lot of 5.x.x, 6.x.x, now the newest pro version is 7.8.0, which is developed for wordpress 5.x, I have added change logs at https://tooltips.org/features-of-wordpress-tooltips-plugin/, you can find your current version is very old. 🙂

In change logs, you can find “Exclude tooltips in h1,h2,h3 is realized in our tooltips pro version”, what you need to do is just upgrade your tooltips pro to the newest version, we found until today, we still have to reply your mails again and again about this feature has been realized, and we have replied a few times about details of how to find “Exclude tooltips in h1,h2,h3” in settings panel, I feel sorry that it seems you did not read our replies at all 🙂

About “your ticket system is broken it says ticket added and its not visible in tickets. can you repair that stuff i payed for pro”
I had to report you, in this week, at the same time you saying it not work, we received 5 tickets from 4 users, and we replied all of these ticket and tried our best to help users via our ticket system, I can not understand why you can not create ticket, we have replied detailed steps about how to create tickets, it seems you do not read our reply, I feel sorry about this, I’d like copy these steps in here again:
For create a submit ticket, please:
#1 Please login your buyer account at https://tooltips.org, we need you logged in your buyer account is because we received too many spam attacks, in recent months, we found x,000 account be registered in our system, last day, we lost all of our sleep, because we found x0,000 records in our log to refresh our system, via spam bot, headless browser pyton scripts…. and so on, we had to write rules to stop them in the whole night, also we delete some of these account but we have no way to delete all of them, today our hands is still super pain, of course our head is pain too, that why we request you, please login our system via your buyer account first then create a ticket, if you click submit ticket link first, it will not work, you need login first to open a ticket, this is not a bug.

#2 Only after you logged in your buyer account, then click the link of “submit ticket ” on the top top menu bar, you will find ticket panel, and you can open ticket, delete ticket, manage ticket, at the same time you saying it not work, we are discussing with other users on the ticket system every day.

If you still think ticket system not work for you, just like we replied in your mail threads, please tell us your steps of create ticket and we will try to reproduce your steps and fix problem for you.

We suggest you submit ticket, not only via mails, because we received a lot of spam every day, full of money, fxxk. pxxn, sex, or donate 100 btc to the sender… and so on, some guy even try to send virus via attachment, we had to filter all these mails, buyer account mails is always in whitelist, other mails maybe will be filtered.

Just like we said a few time in here and via mails, based on rules of wordpress support forum, we can not offer pro support in this wordpress support forum, I hope this is the last time to report this to you, I feel sorry that we had to replied you about this again and again, but it seems you never read our replies at all.

I really want to find a method to lock this thread.

Thanks, have a blessings weekend with your family 🙂

Best Regards,
Tomas

• This reply was modified 7 years, 1 month ago by Tomas.