Support » Plugin: Evergreen Countdown Timer » timer resets

  • Hello
    The timer resets after a few hours.
    if you visit the page after a few minutes it looks like it is working fine but if you visit after a few hours it starts from scratch.
    Any idea on how to fix it?
    thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • UPDATE. I changed tracking from cookie to ip and i get the same problem. After a few hours the timer resets

    Plugin Author IntellyWP

    (@intellywp)

    ​Hi Georget777,
    thanks for choosing IntellyWP products.

    Could you please send us more information about how could we reproduce this issue?
    We need a web page URL, or more, where we can check the source code to see what is going on and, eventually, some screenshots of your plugin settings or about how you have defined the script.

    Please send these information to support@intellywp.com, to open a ticket in our tech team helpdesk.

    I hope you can understand that, without information, it is very difficult for us to figure out how to reproduce your issue and, eventually, help you to fix it.

    Let me know if you have any additional questions and will be a pleasure to help you.

    Alex

    I’ve send the information you asked for.

    Thank you for your support.

    I appreciate it.

    • This reply was modified 3 years, 4 months ago by georget777.
    Plugin Author IntellyWP

    (@intellywp)

    ​Hi Georget777,
    thank you.

    I sent you a reply on our support forum right now.

    Best regards

    Alex

Viewing 4 replies - 1 through 4 (of 4 total)
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