Thumbnail proportions

  • petebm

    (@petebm)


    8 years, 8 months ago

    Hi
    I need my product thumnails in Woocommerce / Storefront to be the same proportions as the image itself – ie long & thin if necessary. I’ve unticked the ‘hard crop’ option under Settings / Media on a local test site, & this works fine; however, when I try to duplicate that on a remote site, the thumbnails resolutely stay square, showing only part of the product image.
    Is there any other setting anywhere in WordPress that I’ve missed on the remote site, or can anyone think why this might be happening? It’s drivng me up the wall!

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Pioneer Web Design

    (@swansonphotos)

    8 years, 8 months ago

    On the local site, did you edit the setting and then add the media to the library?

    What happens if you upload new media to remote site with setting changed?

    Thread Starter petebm

    (@petebm)

    8 years, 8 months ago

    Hi – thanks for the response. Yes, I’m afraid I did try that; I uploaded the same new product image to both local & remote sites – one worked fine, the other was cropped. I’ve regenerated thumbnails till I’m blue in the face, too.

    • This reply was modified 8 years, 8 months ago by petebm.
    Pioneer Web Design

    (@swansonphotos)

    8 years, 8 months ago

    @peterbm,

    Could you please provide a site URL that explicitly shows the issue at hand for further review? Please also explain well when you do which thumbnail(s) are at issue.

    Thread Starter petebm

    (@petebm)

    8 years, 8 months ago

    Hi again – thanks for your continued assistance. I can’t at the moment give a public link to the site (though I could email you at Pioneer Web Design if necessary), but at your suggestion looked at the thumbnails in more detail. Interestingly, despite using Storefront (2.2.5) as the only theme on both local & remote sites, it’s created different numbers of thumbnails on each, as you can see in https://imgur.com/7Yn2d39, and I presume the problem is caused by the remote site using those thumbnails that don’t have the correct proportions.
    Is there as far as you know any way the same theme should generate different numbers of thumbnails, some the wrong proportions?

    Thread Starter petebm

    (@petebm)

    8 years, 8 months ago

    Just tried uploading a different test image to local & remote sites, & again, they each created a different number of thumbnails – but also a different number from the ones each created for the last test image! Last time, the local site created 6, the remote one 8; this time the local count was 4, remote 5. The problem remote ones (I presume) are the ones that are created in the standard 300 x 300 and 180 x 180 format, which doesn’t happen with the local ones. https://imgur.com/a/4optb
    I’m hoping that’ll be specific enough for someone who knows more about thumbnail creation than I do (not difficult) to pinpoint the cause.

    PS – if I delete those square thumbnails, the product loses its image in the main shop page, even if I edit it to remove the image & then set it again. Selecting the product gives a screen with the correct shape image, as does the ‘lightbox’ view. Using ‘Regenerate thumbnails’ results in the extra, square, thumbnails reappearing – but only on the remote site. Aaargh!

    • This reply was modified 8 years, 8 months ago by petebm.
    Thread Starter petebm

    (@petebm)

    8 years, 8 months ago

    Ha! Found it!
    There is another setting for stopping hard cropping – under Woocommerce/Settings/Products/Display:https://imgur.com/a/Wv3HI
    Unticked those, & my product images are now all the correct proportions. I must have unticked those options late at night on the local site, & all that was left was a vague memory of something somewhere when I came to do the live one. That’ll teach me not to document as I go along . . .

    My thanks to those who gave some thought to this, especially Pioner Web Design.

Viewing 6 replies - 1 through 6 (of 6 total)

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