Thumbnail image on mobile is missing

Resolved ronalddts
(@ronalddts)

8 years, 1 month ago

Hi,

I was quite frustrate because of a very vague issue.

My site is an image/gif site, so there are lots of image thumbs for gifs/images. All thumbs work nicely, except thumbnails-of-gifs-post-on-mobile (yep, very specific problem). Responsive works when I resize browser window size.

Trying to debug all the logs but there seems to be no errors. This tiny problem drive me crazy 🙁

All necessary options in stateless turned on.

Thanks in advanced for your help.

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author Eric Sopp
(@ideric)

8 years, 1 month ago

Thanks for the feedback!

Would you mind describing the steps to recreate this? The more detail the better! We can try recreating the situation on our end and figuring out what’s up.

Thread Starter ronalddts
(@ronalddts)

8 years, 1 month ago

Hi,

In the seting:
– Stateless
– Rewrite URL: enable
– Delete GCS file: enable
– Organization: enable
– Cache-busting: enable

I only run the option:
– Regenerate all stateless images and synchronize Google Storage with local server

Compatibility:
– Dynamic Image Support: enable
– Advanced Custom Fields Image Crop Addon: enable

Before activate the plugin with these options, the gifs thumbnail from posts still appear on mobile. After these steps, the gifs thumbnail don’t appear anymore.

Thanks
Alimuzzaman Alim
(@alimuzzamanalim)

8 years, 1 month ago
@ronalddts It’s working for me on Chrome browser of Android Oreo.
Which browser/phone you tested on?
And the GIF is actually video.
https://www.awesomescreenshot.com/showImage?img_id=3191965
- This reply was modified 8 years, 1 month ago by Alimuzzaman Alim.
Thread Starter ronalddts
(@ronalddts)

8 years, 1 month ago

I tested on Safari (iphone7/ipad).

And yes, for small mp4 vids, my web show them into gif type (no conversion).

I cant see your screenshot. Can you please check it?

Thanks

Alimuzzaman Alim
(@alimuzzamanalim)

8 years, 1 month ago

Here is the screenshot.
https://drive.google.com/file/d/14mbeDWnaqAbV0Txs9HWOw27amQvJDsVF/view?usp=sharing

Thread Starter ronalddts
(@ronalddts)

8 years, 1 month ago

This is so weird. These are devices that I tested
– Ip 4-7 (safari, chrome, firefox, opera)
– Ipad (same)
– Android emulator (chrome, firefox)

None of that can see the thumbnails

Do you have any ideas?

MariaKravchenko
(@mariakravchenko)

8 years, 1 month ago

Hello @ronalddts

Tried to replicate your issue on my mobile device, which is Samsung S3. I noticed just word GIF instead of the GIF – https://screencast.com/t/UuuDfQWp2

But after I clicked on that word, video start showing itself
https://screencast.com/t/UuuDfQWp2

Do you have the same behavior? Can you provide screenshots?

Regards.

Thread Starter ronalddts
(@ronalddts)

8 years, 1 month ago

Hi,

I have exactly the same behavior as yours. Normally, there will be thumbnail with the word gif. When apply all the stateless options as I mentioned, the thumbnail is gone.

Thanks

Alimuzzaman Alim
(@alimuzzamanalim)

8 years, 1 month ago

@ronalddts Do you set the thumbnails manually?
Can you show me a version where thumb working? It will be better if I can access both same time.

Viewing 9 replies - 1 through 9 (of 9 total)

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