Thumbnail gallery can't scroll images

  • Resolved lvl7computers

    (@lvl7computers)


    9 years, 9 months ago

    Hello, just yesterday I updated to WordPress 4.6 and NextGEN 2.1.49

    After doing so, when I go to my thumbnail gallery and click on a picture, when the large version of that image comes up, there is no longer a “Next” or “Prev” button of any kind, or a home button to take me back to the thumbnails. I cannot hit escape to close the image either, but instead have to use the browser back button or refresh the entire page.

    Is this a setting I am missing somewhere, or is the newest version of NextGEN clashing with WP 4.6 in the particular instance?

    On a side note, I tried deleting the NextGEN folder from the plugins directory and re-uploaded the previous version of the plugin, and the same issue happened. I have since updated back to the latest NextGEN.

    Thank you

    Almost forgot, here is a link to the gallery so you can see what I’m talking about:

    http://www.alastingimpressiondj.com/photos/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor photocrati

    (@photocrati)

    9 years, 9 months ago

    @lvl7computers – There appears to be a JavaScript error interfering with the Fancybox on your site. Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter lvl7computers

    (@lvl7computers)

    9 years, 9 months ago

    Thank you for the reply.

    I tried the steps you mentioned and found the problem to be our WordPress theme “Monaco” once we updated to WordPress 4.6. Once I updated our theme to the newest version, it started working again.

    Thanks again.

    Plugin Contributor photocrati

    (@photocrati)

    9 years, 8 months ago

    @lvl7computers – Thanks for the update!

    – Cais.

Viewing 3 replies - 1 through 3 (of 3 total)

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