This plugin interferes with Ventcamp template from Envato

  • Resolved vladimirt

    (@vladimirt)


    8 years, 2 months ago

    I purchased the PRO version of this plugin, but interferes with the Ventcamp template, because it blocks the Customize page under Appearance. I can only see a Widget option, and nothing else.
    If I de-activate the plugin, everything works fine.
    Please help me with the solution.
    Regards

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter vladimirt

    (@vladimirt)

    8 years, 2 months ago

    Now I realize that trying to access the Customize page, I got the error:

    VM10743:27 Uncaught TypeError: Cannot read property ‘min’ of undefined
    at eval (eval at m.template (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,jquery-ui-core,customize-controls,jquery-ui-widget,jquery-u&load[]=i-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-resizable&ver=4.9.4:14), <anonymous>:27:19)
    at c (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,jquery-ui-core,customize-controls,jquery-ui-widget,jquery-u&load[]=i-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-resizable&ver=4.9.4:14)
    at load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,jquery-ui-core,customize-controls,jquery-ui-widget,jquery-u&load[]=i-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-resizable&ver=4.9.4:18
    at f.renderContent (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,jquery-ui-core,customize-controls,jquery-ui-widget,jquery-u&load[]=i-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-resizable&ver=4.9.4:31)
    at Object.<anonymous> (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,jquery-ui-core,customize-controls,jquery-ui-widget,jquery-u&load[]=i-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-resizable&ver=4.9.4:31)
    at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,jquery-ui-core,customize-controls,jquery-ui-widget,jquery-u&load[]=i-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-resizable&ver=4.9.4:2)
    at Object.add [as done] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,jquery-ui-core,customize-controls,jquery-ui-widget,jquery-u&load[]=i-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-resizable&ver=4.9.4:2)
    at Function.<anonymous> (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,jquery-ui-core,customize-controls,jquery-ui-widget,jquery-u&load[]=i-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-resizable&ver=4.9.4:31)
    at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,jquery-ui-core,customize-controls,jquery-ui-widget,jquery-u&load[]=i-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-resizable&ver=4.9.4:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,jquery-ui-core,customize-controls,jquery-ui-widget,jquery-u&load[]=i-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-resizable&ver=4.9.4:2)

    Plugin Author GusRuss89

    (@gusruss89)

    8 years, 2 months ago

    Hi @vladimirt,

    Would it be possible for you to create me a temporary admin account using the email angus.russell89@gmail.com so that I can check this out?

    Thanks,
    Angus

    Thread Starter vladimirt

    (@vladimirt)

    8 years, 2 months ago

    Did you access ?

    Plugin Author GusRuss89

    (@gusruss89)

    8 years, 2 months ago

    Hi @vladimirt

    I have logged in. Do you mind if I try activating the material design plugin to see the errors for myself?

    Thanks,
    Angus

    Thread Starter vladimirt

    (@vladimirt)

    8 years, 2 months ago

    The plugin is actually active.

    Thread Starter vladimirt

    (@vladimirt)

    8 years, 2 months ago

    You can activate and deactivate the plugin to check the errors.
    Did you find something?
    Regards

    Plugin Author GusRuss89

    (@gusruss89)

    8 years, 2 months ago

    Hi @vladimirt

    I’ve had a look and can see the error you’re getting.

    I had a look through your theme’s comments section on Envato and found at least one other person with a similar issue (it doesn’t say whether they use my plugin or not).

    https://themeforest.net/item/ventcamp-event-and-conference-theme/14637006/comments?page=10&filter=all#comment_18766598

    I’m not sure exactly what the cause is, but the theme does make a lot of changes to the customizer. Could you submit a support request to the theme developers informing of this issue? They may be more able to pinpoint the issue as I suspect it has to do with the changes they’ve made to the customizer.

    Thanks,
    Angus

    Thread Starter vladimirt

    (@vladimirt)

    8 years, 2 months ago

    Hi @gusruss89
    Thanks for your answer.
    I contacted with the template provider and told me that the problem is generated by Woocommerce, so I need to update the template manually.
    Meantime, please tell me how to change the default color of material design controls.
    Regards.

    Plugin Author GusRuss89

    (@gusruss89)

    8 years, 2 months ago

    Hi @vladimirt

    The easiest way would just be to switch to the default theme for a few minutes and then go in and use the customizer to set the primary colour, then switch back to your current theme.

    Thanks,
    Angus

    Thread Starter vladimirt

    (@vladimirt)

    8 years, 1 month ago

    Hi, how can I download the pro version for a new site?

    Plugin Author GusRuss89

    (@gusruss89)

    8 years, 1 month ago

    Hi @vladimirt

    The download link in your original email should still work if you can find it.

    Alternatively, you can copy the plugin folder from a current site and zip it up, then install by uploading the zip.

    Thanks,
    Angus

Viewing 11 replies - 1 through 11 (of 11 total)

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