Support » Plugin: CustomerICare live chat » This is not a free plugin…

This is not a free plugin…

  • Lu Is

    (@kalimanmx)


    4 years, 5 months ago

    If a plugin is for a paid service, it should be stated somewhere.
    There’s nothing wrong in charging for a service, but I read all the description and there is not a hint about the monthly fee you have to pay per seat.
    It might be a good plugin, but definitely misguiding users is not the way to go.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author customericare

    (@customericare)

    4 years, 5 months ago

    Hi Kalimanmx,

    Thanks for pointing this out, we totally missed it. We’ve added the trial time and price into the description. It’s $12 monthly for the full service and we occasionally launch promotions for WordPress users so stay tuned! 🙂

    By the way – as a token of appreciation for helping us with this please contact us at our site (customericare.com) and we’ll get you 6 months of service free of charge! 🙂

    Plugin Author customericare

    (@customericare)

    4 years, 3 months ago

    Hi again kalimanmx,

    We’ve just rolled out a free plan for our solution after receiving a lot of feedback on the subject from WordPress users. I know this is a long shot but we’re worried new users might get confused if they see the review. Is there any way we could ask you to change it? (not asking for 5 stars but just to reflect the fact that we now have a free plan).

    Thanks in advance and we’d be more than happy to follow through on our previous offer and give you 6 months on our prestige care for free. You can reach out to us at support@customericare.com

    – Aurelie

Viewing 2 replies - 1 through 2 (of 2 total)
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