This company cannot be recommended

  • zcurtains

    (@zcurtains)


    5 days, 7 hours ago

    Unfortunately, I cannot recommend this company.

    It has been more than two months since I opened my account (May 6th), yet they have still been unable to resolve the issue preventing customers from making payments through my website.

    Since my last request to resolve this issue on June 29, more than two weeks have passed. During that time, I have received no meaningful updates—only a single email thanking me for my patience (July 9th).

    I also find their two-week refund policy unreasonable. In my opinion, that is simply not enough time to properly evaluate the quality of their service, especially when critical issues remain unresolved for months.

    Please be cautious before choosing this company. Based on my experience, I cannot recommend doing business with them.

Viewing 1 replies (of 1 total)
  • Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    5 days, 6 hours ago

    Hi @zcurtains,

    I am really, deeply sorry for the long delay and the immense frustration this has caused you. I completely understand how upsetting it is to have your live payments stuck for this long, and you are entirely right to expect better communication and a faster resolution from us.

    Please stay calm, we are making this our absolute top priority right now. Integrating live payment systems can sometimes be tricky to debug across different server environments, but now that you have provided us with all the necessary details, our engineering team is jumping directly into your system. We are committing to working on this today to get it fixed, and we will keep you updated every step of the way. Please just allow us a little time today to get this sorted out for you.

    If you prefer, we would also love to hop on a live screen-share call with you right now so we can look at the setup together and resolve it in real time. Please let us know if a call works for you, you can book it from our landing.

    Thank you for holding us accountable, and thank you for your patience as we fix this today.

    Best regards,

    M Mahbub

Viewing 1 replies (of 1 total)

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