There’s no support!

  • Muhammad Qureshi

    (@thequreshi)


    2 months ago

    I reached out to SureFeedback support on 5th December, and I got an automated reply saying they have received my ticket, but I didn’t get any reply.

    Later, on 8th December, I left a message on Brainstorm Force’s website (parent company of SureFeedback) about my ticket from 5th December, and I got an automated reply saying they got my message. But I didn’t get a reply again.

    On the same date (8th December), I left a support ticket here on the SureFeedback plugin page on WordPress.org, but didn’t get any response.

    Now, I am writing this review on 9th December.

    ProjectHuddle was a great plugin with great support by Andre Gagnon. Brainstorm Force bought it and just put it aside. What a waste of a good plugin!

    • This topic was modified 2 months ago by Muhammad Qureshi. Reason: Fixed a typing mistake
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dhruv

    (@dpandya)

    2 months ago

    Hi @thequreshi,

    I’m really sorry to hear about the experience you’ve had, and I completely understand how frustrating it must feel when you’re waiting for help and don’t receive a reply. This is definitely not the experience we want anyone to have.

    I’ve checked internally, and we’re not seeing any recent ticket from your side in our system, which means your earlier messages may not have reached us correctly. I truly apologize for the inconvenience this has caused you.

    We want to make sure you get the support you need as quickly as possible. Could you please reach out to us once again through our contact form here:
    👉 https://surefeedback.com/contact-us/
    This is the most reliable way for your message to reach our support team.

    If you’re able to include a screenshot of the issue you’re facing or the automated reply you received, that would also help us track it down faster.

    We genuinely appreciate you sharing your honest experience, and we’re committed to turning this around for you.

    Thank you for giving us the chance to make things right.

    Best regards,
    Dhruv – SureFeedback Support Team

    Thread Starter Muhammad Qureshi

    (@thequreshi)

    2 months ago

    @dpandya, I submitted a ticket via the link you shared. Here are the screenshots of the automated replies I got:

    The email from SureFeedback states my ticket number is 1248019. And I can see this ticket when I login to help.brainstormforce.com.

    Anyways, I have submitted another ticket. Hopefully, you guys will see the ticket this time around! The new ticket number is 1252302.

    • This reply was modified 2 months ago by Muhammad Qureshi. Reason: Added new ticket number
Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this review.