On activate, the plugin should create a page called “Knowledgebase” and on that page should add the shortcode [kbe_knowledgebase] and assign the page template “KBE”.
It copies that page template and related CSS into your active theme. You can directly edit those files to adjust the layout and design of the knowledgebase.
Does that help?
In my case, the page template “KBE” is missing from the dropdown menu; only the page templates I already had (default and theme-specific) are displayed. So of course my knowledgebase page is a total mess:
http://betweendrafts.com/drafts/knowledgebase/
Word 4.0, Theme Mimbo Pro
Why would the KBE template be missing? Or am I overlooking something?
Hmm interesting. Please can you try deactivating and reactivating the plugin to see if it creates the page template?
I did, and it didn’t work. The template didn’t show up.
Also, I deactivated WP Knowledgebase, deactivated almost every other plugin I have, re-activated WP Knowledgebase, and the template didn’t show up either.
Another thing I don’t understand is: the “Default” page template seems to affect the Knowledgebase page differently, depending on whether I make it parentless or not. Parentless it looks like this: http://betweendrafts.com/knowledgebase/
@gyokusai
Please can you confirm you are using the latest version of the WP Knowledgebase plugin, which is 1.0.2
Yes, it says 1.0.2 on the backend plugin page.
Also, for good measure:
– I updated to WP 4.1.1
– deactivated & activated WP Knowledgebase
– no template
– I updoaded WP’s twentyfifteen theme & temporarily activated it
– deactivated & reactivated WP Knowledgebase
– no template (actually, none at all)
I’m running out of ideas.
Can I add it manually in some way? Should I check some code somewhere? (I’m reasonably PHP-literate.)
We’ve done a bit of testing and can’t replicate the issue. Would you be willing to provide me temporary WP Admin access to your site so I can take a closer look at this and try to work out why this has happened?
If so, please submit a support ticket at https://enigmaplugins.com/contact-support/
Don’t post login details publicly here in the forum.
Thanks for your assistance. Hopefully we can get to the bottom of this issue.
Created temporary “editor” role access for you but can’t file the ticket without a license key.
Do the subject as “Other” and you will be able to submit it.
