• Resolved resortstylebeanbags

    (@resortstylebeanbags)


    Hi,

    I keep getting this error when testing orders through WooCommerce. Your installation page says to change the treatment of the shipping, in the WooCommerce Xero settings – but this is a different plugin.

    How do I fix this error?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author palloyd

    (@palloyd)

    Hi

    In xeroom you have to give the sales tax account name eg 20% (VAT on Income). This cannot be any old account from xero as they all have different types and for xero to handle the sales tax you have to use one of the tax rates defined. CAPEX is not a sales tax account and account code 200 is sales so it is confused by what you are telling it.

    Pete

    Thread Starter resortstylebeanbags

    (@resortstylebeanbags)

    Thanks for the quick reply Pete. I had put “10% (GST on Income)” in this field in the settings as our GST is 10%, and the name of the selection I make in an invoice is “GST on Income”. But it still gives me that error. My actual GST account in the Chart of Accounts in Xero is called “GST” – so perhaps I just use this?

    Sean

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @palloyd I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

    https://wordpress.org/support/guidelines/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

Viewing 3 replies - 1 through 3 (of 3 total)

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