Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi @smmarabia,

    Thanks for reaching out! I’d like to help you get the State field back, but I need a bit more detail first, as I couldn’t find any recent change in WooCommerce that removes it.

    Could you let us know:

    1. Which country is selected when the State field is missing? WooCommerce hides the State field for some countries that don’t use states (for example Kuwait, Bahrain and Lebanon), so this helps a lot.
    2. Where is it missing: on the checkout page, in My Account, or when editing an order in the admin?
    3. Which WooCommerce version did you update from?
    4. A screenshot of the page. You can use https://snipboard.io/ and share the link here.
    5. Your System Status Report, found under WooCommerce > Status. Click “Get system report” and paste it into https://pastebin.com/ and share the link.

    With that, we can check whether this comes from WooCommerce, your theme or another plugin. 🙂

    Thread Starter smmarabia

    (@smmarabia)

    1- The country is Lebanon
    2- The state feild disappeare on the checkout page only when upgrading the woocommerce plugin from version 8.9 to any higher version
    3- the sustem report:


    WordPress Environment<br><br>WordPress address (URL): https://nashtareshop.com<br>Site address (URL): https://nashtareshop.com<br>WC Version: 8.9.5<br>REST API Version: ✔ 8.9.5<br>Action Scheduler Version: ✔ 4.0.0<br>Log Directory Writable: ✔<br>WP Version: ❌ 7.0.5 - There is a newer version of WordPress available (7.1.1)<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.2.33<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 360<br>PHP Max Input Vars: 5000<br>cURL Version: 7.76.1<br>OpenSSL/3.5.1<br><br>SUHOSIN Installed: –<br>MySQL Version: 11.8.9-MariaDB-log<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 11.1.1<br>WC Database Prefix: wp_<br>Total Database Size: 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    Thread Starter smmarabia

    (@smmarabia)

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi @smmarabia,

    Thanks for the details, that helped a lot!

    WooCommerce doesn’t include a list of states for Lebanon, so it hides the State field for that country. On your site, the Lebanese provinces come from the “States, Cities, and Places for WooCommerce” plugin.

    In older WooCommerce versions, the checkout still showed the State field when a plugin added states, even though Lebanon was set to hide it. WooCommerce 10.8 changed that, so the field now stays hidden: https://github.com/woocommerce/woocommerce/pull/63928

    Since the provinces come from that plugin, the best next step is to reach out to its developers so they can update it to work with this change: https://wordpress.org/support/plugin/states-cities-and-places-for-woocommerce/

    If you’d like WooCommerce to include Lebanon’s provinces by default, you’re welcome to open a feature request here: https://github.com/woocommerce/woocommerce/issues/new/choose (choose “Enhancement”).

    One more thing: your report shows WooCommerce 8.9.5 running with an 11.1.1 database, so it’s best to get back on the latest version as soon as you can.

    Best,

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