• Resolved meravjon

    (@meravjon)


    Hi
    Thanks for great plugin. I love it.
    I’m using the NextGEN Basic Thumbnails within posts with the NexyGen Legacy.
    It all works exallent on Pc.
    Howesver’ when I switch to mobile, the post seems O.K. but the popup (when you strike an image) is all wrong. Sometimes it’s not appearing at all, the animation for the next photo brings the next photo in another position and the image popup is very small.
    This is my site:

    https://wordpress.org/plugins/nextgen-gallery/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @meravjon – Please provide a link directly to the inserted NextGEN Gallery display (I’m not able to read Hebrew?).

    Thanks!

    – Cais.

    Thread Starter meravjon

    (@meravjon)

    Hi Cais
    Thanks for reply
    here is a link for NextGEN Gallery display
    Also I’m experiencing many difficulties finding a proper Search Engine.
    Do you have any suggestions?

    Plugin Contributor photocrati

    (@photocrati)

    @meravjon – Thanks for the link. There does seem to be a random issue with the Lightbox triggering which I suspect will be in a conflict with something else on your site. I’m seeing this in both desktop and mobile …

    … have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    It could even be a specific setting within one of your other active plugins or your current theme as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter meravjon

    (@meravjon)

    Hi Cais
    Did all this, nothing helped.

    Plugin Contributor photocrati

    (@photocrati)

    @meravjon – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

    Thread Starter meravjon

    (@meravjon)

    Did that, close this one?

    Plugin Contributor photocrati

    (@photocrati)

    @meravjon – No, not at all, it’s just much easier to keep the conversation in one place at a time versus using multiple venues to discuss an issue.

    Thanks for the Bug Report, I sent a response a short while ago.

    – Cais.

Viewing 7 replies - 1 through 7 (of 7 total)

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