What else can I say. I confiured it. chose additional fields, saved, the fields are in black. I am adding a new user and the fields are not there. Nothing. I don’t know about the 10 K. Did you speak with them all?
I don’t know, it is hard to say, it could be that or another plugin. It is known that it won’t work on multisite at this time either. It is hard to say without being able to physically look at it and see what is happening. I do know that it works on most instances and combinations of WordPress, however the Genesis framework and theme my login and a couple other registration & security plugins seem to give it issues at times. Wish I could help you more, but I would need to have more information to do that. Let me know if there is more I can do for you.