The plugin can’t access eBay Categories

  • kiburisa

    (@kiburisa)


    1 week, 2 days ago

    Hello,

    Thank you so much for the plugin.

    However, we’ve noticed that we can’t access the eBay categories. The wp_ebay_categories table in the database is empty, so when we try to update the category in our profiles, the pop-up window appears blank.

    We’ve seen this in the log every time we try to refresh the account details:

    2026-06-01T07:55:14+00:00 Error XML error on line 9 col 8 byte 370 Mismatched tag 2026-06-01T07:55:14+00:00 Error <HTML><HEAD> <TITLE>Service Unavailable</TITLE> </HEAD><BODY> <H1>Service Unavailable - Zero size object</H1> The server is temporarily unable to service your request. Please try again later.<P> Reference #15.9577d917.1780300513.333a910b <P>https://errors.edgesuite.net/15.9577d917.1780300513.333a910b</P> </BODY></HTML>

    Could you please help us fix this?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support msantamaria

    (@msantamaria)

    1 week, 1 day ago

    Hi @kiburisa

    Could you please submit a support ticket here: https://wplister.com/request-support/

    Once we receive it, we’ll be glad to assist you further.

    Kind regards,
    Menchie
    WPLab Support

    fearworksmedia

    (@fearworksmedia)

    1 week, 1 day ago

    To WPLab Support,

    We experienced this exact same issue. You have not updated your plugin for months now, and you have left people with a broken WooCommerce-eBay system.

    The issue was caused by eBay officially decommissioning the old Trading API GetCategories() endpoint in April 2026 – something they will have made public for months and months, and yet WPLab took no action to update.

    WP-Lister still relies entirely on this legacy SOAP/XML API for downloading eBay category trees. Once eBay disabled it, category refreshes have been failing and the wp_ebay_categories table remains flushed and empty.

    The plugin is throwing misleading XML parser errors because the old SDK can no longer handle the API response after decommissioning.

    We fixed it by patching:

    /classes/model/EbayCategoriesModel.php

    I doubt I can post the full fix here but I am happy to share it if anybody wants it – including you WPLab! Yes, I fixed your broken plugin for you 😉

    Plugin Support msantamaria

    (@msantamaria)

    1 week ago

    Hi there,

    @noggin1964 we have already implemented a fix for this issue in the Pro version. A fix for the Lite version is also available and will be included in an upcoming release.

    @fearworksmedia thank you for bringing this to our attention and for taking the time to investigate. We are already aware of this issue and have developed a fix that is currently undergoing testing. Once testing is complete, the fix will be included in an upcoming release, which will be available shortly.

    Kind regards,
    Menchie
    WPLab Support

    Thread Starter kiburisa

    (@kiburisa)

    6 days, 14 hours ago

    Hello,


    Thank you all for your answers.
    We waited for the plugin update and just installed it right now, but the problem persists.

    We just opened a support ticket.

    Best regards

    • This reply was modified 6 days, 14 hours ago by kiburisa.
    Plugin Support msantamaria

    (@msantamaria)

    5 days, 11 hours ago

    Hi there,

    I’m pleased to inform you that the WP-Lister for eBay plugin has now been updated for both the Pro and Lite versions. You can find the changelog here: https://wplister.com/plugins/wp-lister-for-ebay/changelog/

    Kind regards,
    Menchie
    WPLab Support

    Thread Starter kiburisa

    (@kiburisa)

    2 days, 10 hours ago

    Hello,

    As we mentioned previously, the problem persists after the update.

    We are already in contact with support to resolve it.

    Thank you

    Plugin Support msantamaria

    (@msantamaria)

    22 hours ago

    Hi @kiburisa ,

    Thank you for sending in your support ticket. Our team will investigate the issue and respond with a solution as soon as possible.

    Kind regards,
    Menchie
    WPLab Support

Viewing 7 replies - 1 through 7 (of 7 total)

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