Hi @aaronxuth.
Can you disable WP Fastest Cache plugin and try again?
Hi @alexanderfoxc
Thank you for your quick response. I disabled WP Fastest Cache and tried again. Still doesn’t work.
Yep, I can see that.
Can you also disable YOAST SEO plugin?
Still doesn’t work.
I have tried disabled all plug-in but Stripe Payments and it still doesn’t work.
The reason why it’s not showing up properly is because some plugin causes jQuery error, which doesn’t let the plugin bind event on payment button click.
If you’re using Chrome or Firefox browser, you can press F12 on the page and click Console tab to see errors:
Error: Syntax error, unrecognized expression: [href=#]
jquery.min.js:2:12733
uncaught exception: undefined
Since it’s not clear which plugin is causing the issue, what I can advise is disabling plugins one by one and see after which payment button will start functioning.
Can you also switch to some default WP theme like Twenty Seventeen, for example?
Will it mess with my current theme when I switch back?
There is a possibility that it can. If you theme is following WordPress Codex, it shouldn’t.
Make a backup of your website just in case. There are lots of plugins out there that allow you to do so.
Also, looks like not all plugins are currently disabled. At least this one is enabled: duracelltomi-google-tag-manager
it’s working now. The theme was the problem. But I have to use that theme. What can I do to make it works with Avada theme?
If you made some custom modifications to the source code of your theme, those might be the issue. Stripe Payments is not the only plugin which may not work as expected due to your theme’s error, so it’s better for you to debug the issue and fix it, otherwise your site might have random glitches here and there.
I have just made a test payment on your site. Go to admin dashboard – Stripe Payments – Orders and see my personal email there. Send me your theme via email so I could install it on my test server and see what’s wrong.
Can I download the avada theme folder from my server. Will that work?
Yep. You will just need to zip it after that.
Thank you for your help and support. I have sent an email to you. Hope to hear from you soon.
The problem solved! The plug-in broke because of the Avada theme. Now it’s fixed. Thank you for your help. Such a great plug-in and excellent support.
