The google account gets disconnected

  • Resolved luxworx

    (@luxworx)


    1 year, 1 month ago

    Hello,

    I’m having this problem. The connection to google account gets disconected after some time.

    First I connected the google account and the form submittions have been saved to google sheets, but it got dissconnected after a while.
    Than I connected again and now 10 days later I see it is disconected again.

    Please help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Abdullah Kaludi

    (@abdullah17)

    1 year ago

    Hello @luxworx
    Thanks for reaching out and sorry to hear you’re facing this issue.

    This usually happens when the Google authentication token expires or permissions are revoked by Google due to inactivity or security settings. Here’s what you can try:

    1. Re-authenticate your Google account, making sure to grant all the required permissions for both Google Sheetsand Google Drive.
    2. Click ‘Save Auth Code’ after authentication.
    3. Also, check your Google Account’s security settings to see if third-party app access is restricted or if permissions for the connected app were removed.
    4. If you’re using any security plugins or firewall rules on your site, make sure they’re not blocking the outgoing connection to Google APIs.

    Let me know if this helps — happy to assist further if needed! 👍

    Thanks
    Abdullah

    Thread Starter luxworx

    (@luxworx)

    1 year ago

    Thanks for reply. I don’t know why google permissions are revoked by google, but probably this is the reason it is happening. Since for some days it is working coreclyt and than suddendly it gets disconected.

Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
  • 2 participants
  • Last reply from: luxworx
  • Last activity: 1 year ago
  • Status: resolved